Hi Tony,
Thankyou for your feedback & for being a regular customer of ours. I'm sorry to hear your recent order hasn't met you're usual expectations of us. I will pass on your feedback to our customer care team who will be in touch with in the week to help you with this issue. We appreciate your continued support and look forward to making your next order as satisfactory as usual.
Regards,
The Regal Fish Team
“In spite of the number of calls they make to me that I avoid, when I place an order I am never disappointed with the service or quality of the fresh, smoked and frozen fish.
I was out when my last delivery arrived and the driver left my order in a safe place in a cool bag with an ice pack, so everything was still cold when I got home.”
“Great service and great products! The gluten-free gujons are delicious and delightfully crunchy, not always the case with gluten-free! Loved the cod pieces with prawns and caper butter as well! Looking forward to trying the rest of my order soon. Will definitely buy again.”
“Fish arrives fresh and tastes good.
If I'm going to quibble, there's quite a lot of packaging involved - I suspect plastic is necessary for this sort of fish delivery, and vacuum-sealed bags won't work with wet/delicate flesh, but possibly the trays could be smaller?”
“We love swordfish we got to like it in Spain where it is plentiful. It make a very tasty fish stew with peppers,onions,olives ,tin tomatoes and potatoes.”
“the cod fillets are excellent,fresh and grilled with butter and lemon juice .As are the bass fillets ,almost as good as wild lIne caught. Will buy Will buy both of these these again, have not tried the smoked haddock yet.”
“After many years of excellent 5 star service and quality under the new owners both are falling. The smoked fish does not seem the same and the product range is reduced. The latest is no breaded cod and no idea when it will be when I contacted them. Even the telesales team didn't call last month The new management team need to focus on whats in the packet rather than fancy coloured packaging. I write this in the hope it might help the situation improve.”
Hi Andrew,
Thank you for your honest feedback and for being a loyal customer over the years. We're truly sorry to hear that your recent experiences haven't met the standards you've come to expect from us. We understand your concerns regarding the product changes and the service issues you've encountered, and we apologise for any inconvenience this has caused.
Our product range is continuously evolving to suit our customers' preferences, and while some items may not always be available, we are working hard to ensure we meet the demand and provide the best quality seafood.
In the mean time I have passed your feedback onto the relevant team members & they will be in touch soon regarding your issues.
Thanks
The Regal Fish Team
“I've ordered these Skate wings numerous times from Regal Fish, they are delicious, my absolute favourite.
They always arrived on time and on the day, packaged well with ice blocks etc”
“I purchased the skinless salmon fillets and had them for our tea with new potatoes, parsley sauce and veg, what an absolute delicious meal. I can highly recommend them, straight from the freezer in their sealed bags and dropped them in a pan of hot water to simmer for 20 mins… excellent.”
