Profoil Systems Limited Reviews

Name: Profoil Systems Limited
Address: Caslon House, Lyon Way, St Albans, Hertfordshire
Rating: 4.82

4.8 Rating 312 Reviews

96 %

of reviewers recommend Profoil Systems Limited

4.8

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Profoil Systems Limited:

The online shop for professionals in the hot foil stamping and embossing industry.

We're a company based in Ipswich, England and located in the eastern region of Suffolk. Located approximately 100 kilometres east of London, Ipswich benefits from good and frequent train/rail connections with the capital and the neighbouring sea port of Felixstowe.

Profoil now has customers in over 60 countries worldwide.

Profoil first started business in 1989 to supply consumables and machines to the foiling and embossing industries. The first products sold were die fixing toggles and machine spare parts, but have since added hot stamping foil rolls, foiling and embossing dies, make-ready materials and many other consumables – in fact, everything needed for the foiling and embossing professional. Profoil's relationship to the Blockfoil Group aids the reassurances it can provide to customers on the quality of the product range – “there is no better experience to gain than using the products you sell” (Sales & Marketing Manager of Profoil).

Now Profoil manufactures most of the products sold by using the in-house team of expert design engineers. All manufactured products use the highest quality steel available.

Profoil started the online shop in the Autumn of 2009 and over the months it has continued to improve the range of products sold. With a defined strategy based upon quality and service, Profoil listens to its customers feedback and strives to always improve overall service – including the processes to order and functionality of the online shop. Such improvements are always on-going.

Mission Statement:

To be the number one single-brand in supplying quality products to the foiling and embossing professionals across the world.

Visit Website

Phone:

01473 707222

Email:

richard@profoil.com

Location:

Caslon House,
Lyon Way,
St Albans
Hertfordshire
AL40LB

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Profoil Systems Limited 1 star review on 16th December 2022

Abhinandan Basu

Profoil Systems Limited 5 star review on 23rd March 2021

Simon Peter Maghanoy Wilson

Profoil Systems Limited 5 star review on 21st March 2021

Shaul Yosef

Profoil Systems Limited 5 star review on 20th October 2020

Alex Holden

Anonymous

Anonymous // 01/01/2019

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“Extremely helpful customer service. The foil is wonderful for what I need. What is listed on the site isn't all they have. Helpful in showing me and informing me of all colors I could get. I will be back for more colors.”

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“I've been using Profoil for the last six years and I highly recommend them. They consistently respond promptly to orders and offer valuable advice on products. Their insight into copper block production has helped us preempt potential issues. We will definitely continue our partnership. David Jones”

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“Always professional and will offer helpful and friendly advise when required”

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“Products got here fast and swift from across the pond and all the way to Southern California. Exactly what i ordered and already put them to work on my honeycomb plates for foil and embossing. I will def be ordering from Profoil Systems and am very eager to try the foiling plates and heating systems. Mike at Orange County Letterpress”

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“Excellent service thank you!”

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“Thanks so much for the help, Sophie, much appreciated! Kind Regards, Alex”

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“Experience was most satisfactory. Sophie was very helpful. Thanks”

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“Cordiali e veloci... veramente professionali. Complimenti”

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“Sehr gute Qualität. Und vor allem die Ersatzteile für den Tiegel (Greifer) zu einem unschlagbaren Preis. Lieferung schneller wie bei Bestellungen in Deutschland.”

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“Die making great. Therre is an issue with using DPD for delivery. 1. Expensive and 2 persistingly UNRELIABLE. First class post is cheaper and the delivery guys do not change every few days”

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“I was assisted by Ms. Sophie from Sales and Marketing department, and I would like to tell that I was impressed by her professionalism and her speed of actions and replies to satisfy my needs. Definitely will be more than happy to have a deal with her.”

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“Dear Profoil, first of all I am pleased to purchase this foam from you. I hope I will get it this month. However there are two topics I must comment on it: - I got the information from DHL you sent me a bag on 1st March. Next message I got on 11th March: the goods are in Budapest. What is your opinion it is acceptable or not? Now starts customs procedure lasting several days. (Telling frankly I didn't ask you to send it by car or other fast vehicle!) - I asked a technical question: how to stick it? Please review the correspondence of it. It is everything but not a clear information and this is not Sophie's fault. She is quick, polite and helpful but at Profoil must be one person who sticked at least once this foam and can write down how he did it :) I hope you don't take it badly that I gave feedback in a slightly funny way. I met Mr. Craig at an exhibition (I know he no longer works for you), we laughed and joked a lot in this style. I'm sorry he's gone, he was a great partner. Sincerely George Maczák”

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“Excellent team from profoil, I few good with them, Sophie take care my case good with attention and cordially, love you guys !”

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“A great experience. I ordered this on Thursday in Australia nad it arrived Monday afternoon. Product works great and it was at a good price”

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“you dont ship UPS or fed ex”

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Hello John Thank you for your review. I have checked the order notes and spoken to the team regarding your comments. We are proactive with our reviews and will always take them constructively in order to improve our service however we are a bit confused with your comment as this order was shipped by FEDEX. In the UK FEDEX are going through a merger with TNT which is not yet complete and often confuses matters so the option on the website would have said FEDEX/TNT Express. It is true that we do not ship via UPS but we allow customers to arrange their own collections and supply us with a label. I have asked the web team to review the order process on the website to see if we are using the most effective and simplified flow through the order and checkout process. If there is anything else we can help with please come back to me. Richard Managing Director

“The rose gold foil has worked amazingly! All we needed was a laser printer and a heat press, it looks amazing on our wedding invitations and I would recommend it to anyone needing foil for projects!”

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“Thank you for the best service, i will install them soon”

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“Very professional service and quick delivery”

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“Great company !”

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“Used for foiling dies only. Quality of dies is excellent and a vast improvement in customer service which was always Profoil's achilles heel.”

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Profoil Systems Limited is rated 4.8 based on 312 reviews