Profoil Systems Limited Reviews

Name: Profoil Systems Limited
Address: Caslon House, Lyon Way, St Albans, Hertfordshire
Rating: 4.82

4.8 Rating 312 Reviews

96 %

of reviewers recommend Profoil Systems Limited

4.8

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Profoil Systems Limited:

The online shop for professionals in the hot foil stamping and embossing industry.

We're a company based in Ipswich, England and located in the eastern region of Suffolk. Located approximately 100 kilometres east of London, Ipswich benefits from good and frequent train/rail connections with the capital and the neighbouring sea port of Felixstowe.

Profoil now has customers in over 60 countries worldwide.

Profoil first started business in 1989 to supply consumables and machines to the foiling and embossing industries. The first products sold were die fixing toggles and machine spare parts, but have since added hot stamping foil rolls, foiling and embossing dies, make-ready materials and many other consumables – in fact, everything needed for the foiling and embossing professional. Profoil's relationship to the Blockfoil Group aids the reassurances it can provide to customers on the quality of the product range – “there is no better experience to gain than using the products you sell” (Sales & Marketing Manager of Profoil).

Now Profoil manufactures most of the products sold by using the in-house team of expert design engineers. All manufactured products use the highest quality steel available.

Profoil started the online shop in the Autumn of 2009 and over the months it has continued to improve the range of products sold. With a defined strategy based upon quality and service, Profoil listens to its customers feedback and strives to always improve overall service – including the processes to order and functionality of the online shop. Such improvements are always on-going.

Mission Statement:

To be the number one single-brand in supplying quality products to the foiling and embossing professionals across the world.

Visit Website

Phone:

01473 707222

Email:

richard@profoil.com

Location:

Caslon House,
Lyon Way,
St Albans
Hertfordshire
AL40LB

Write Your review

Tell us how Profoil Systems Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Profoil Systems Limited 1 star review on 16th December 2022

Abhinandan Basu

Profoil Systems Limited 5 star review on 23rd March 2021

Simon Peter Maghanoy Wilson

Profoil Systems Limited 5 star review on 21st March 2021

Shaul Yosef

Profoil Systems Limited 5 star review on 20th October 2020

Alex Holden

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality of foils - i used it to laminating my artwork but it left a nasty residue all over the artwork rendering it completely useless. I can't use these anymore. Waste of money. Definitely don't recommend.”

Helpful Report

Hello Mr Basu I am sorry you are having a problem with the foil. Can you tell me the machine you are using them on? Also can you tell me what heat and speed settings you are using? For perfect results you will need to adjust the settings to suit the design, the paper thickness and the toner. The foils rely on the toner remelting and becoming sticky. If your temperature and speed settings are such that the toner does not melt then nothing will transfer. If the heat is too high then you can find that the image (Toner) will start to be removed from the sheet and transferred back to the foil carrier. In extreme cases where the temperature is much too high you will see background toning from the foil as its sticking to the moisture generated by the paper over heating. From the pictures you have sent I can see an imperfect coverage on the toner and some background toning. You will need to adjust the temperature and speed to make the coverage on the image better. I can also see an area of card running along the top that is clean of any unwanted foil yet there is an area of correct image within it that has been foiled correctly, suggesting that the foil is only transferring to toner and not to virgin card. See where I have marked “1” on the picture below. I have marked an area “2” where you can see a pattern of similar artwork to that which you are trying to foil within some background toning. This is suggesting you might have an issue with your printer clearing the toner from the OPC belt and leaving a residue, which is repeating a previous print pattern within it. It is obvious that as this pattern is stray toner the foil will stick to it when its remelted. I know that our foils are of the highest quality and that your issue is a combination of toner print quality and setting of the temperature and speed on the foiling machine. If you are using a laminator to apply the foil then you may not have the flexibility of adjustment to get a quality finish. Please come back to me with your findings. With kind regards, Richard

“Great, convenient service.”

Helpful Report

“First time using this company. Great, fast and friendly service. Will be using again Thank you”

Helpful Report

“The product provided by Profoil is of excellent quality and value. It was disappointing that DPD to one week for a 'next day' delivery, but this is no reflection on the service provided by PRofoil.”

Helpful Report

“No problems at all, quick dispatch, and good service.”

Helpful Report

“Very happy, fantastic customer service, excellent help from the lady, Sophie……. Simply the Best!! Brilliant company and Brilliant teams. Fabio.”

Helpful Report

“Great customer service, and fast shipping. Very pleased, and will order again”

Helpful Report

“Excellent quality dies, and great customer service! Thank you!”

Helpful Report

“Great friendly service - will always do their best to meet our tight deadlines - easy ordering through the website”

Helpful Report

“Good straightforward website, making ordering easy, followed up with a quick and efficient delivery service !”

Helpful Report

“Great price, exceptional communications, and managed to beat their lead time without any pressure from me. Machining quality of my brass die was also excellent. 20% cheaper than my alternative.”

Helpful Report

“Excellent company to deal with, fast delivery and very good communications. Really happy to help with any information or tips and altogether a very positive experience.”

Helpful Report

“AWESOME!!!!”

Helpful Report

“Great communication - v quick to liaise about design problems and quick dispatch”

Helpful Report

“Quick and painless workflow to order and fast turnaround. Couldn't be better.”

Helpful Report

“Dear Sophie, Always glad to cooperate with you, Great service !!! Nissim geron Israel .”