“You will see I ordered a part (a capacitor) on the 16th August and paid in full for same. Upon confirmation of the order there followed a note stating it could take up to 7 business days to receive same from the supplier. Despite many e mails and a phone call, I did not get confirmation that the part was 'on its way' until the 29th August. Today, according to Royal Mail tracking, the part is not sue until Monday 1st September at the earliest. I have to say that 'Martin' especially, in Customer Service, was extremely helpful despite this very poor overall service from Plumb2U which I would not use again.”
“I sourced the part that I needed quickly and easily, and there were photos with dimensions so I could compare it against the part I was replacing. Ordering any payment was simple and it was shipped and received in 2 days.”
“Very easy to deal with.
Had a problem with a broken item and it was sorted out without any hassle.
I always say you only know how good a company is when you get a problem resolved without fuss.”
“Received email on Monday to say it was on its way, this was not the case. Item not depatched until Friday,had to phone and was told would send by post 24 hour delivery.”
“Valve tap ordered with 7 day lead time, however after 2 weeks no valve so contacted Plumb2u. Customer care (Martin) replied promptly to my email and advised that a replacement would be in the post that day. Lo and behold item arrived three days later via Royal Mail. Hiccup with order to begin with but outcome carried out in a professional prompt manner.
Would use this company again if the need arose.”
“I ordered some drainage from these, and they NEVER turned up. On the first email I sent them, they said they are processing then still no delivery. I eventually got my money back, but lost the contract of the works which needed doing. STEER CLEAR.”
