“I have been using this product ever since we moved to a property with log burners.
The price varies considerably depending where you look. Plum2u is by far the cheapest and the service was first class.
I shall return with future orders.”
“Good prices - poor and shambolic buying experience.
I placed an order for an item in early Feb. A few days later I receive a parcel containing a completely unrelated item (boiler thermostat)with absolutely no paperwork or indication of where it came from.
When I contacted Plumb2U's customer service dept they provided a tracking number for my parcel but were unable to confirm what item they had actually dispatched. Once confirmed the thermostat had been sent by them I was asked to supply a photograph of the item before being provided with a returns label and asked to post it back.
I finally received the correct order 3 weeks later.
The customer service dept were polite but I suspect they have to deal with this scenario on a regular basis.
Not a great experience.”
“The toilet roll holder bar would not come out of the holder. When eventually wrestled out, had to hammer in the pin one end to make it be able to be taken in and out. Other than that, now fitted working fine”
“I ordered a set of 3 pipe cutter wheels as advertised at £11.77 including postage and was disappointed only to find only one blade !
I normally buy from my local merchants and have been paying around £6.30 so I thought I had found a bargain but alas another small print scam !!!
I will never be purchasing anything from your company again”
Hi Richard,
We are sorry to hear you are unhappy with the delivery. However, your order was placed with standard delivery and it usually takes 2-4 days.
Best regards, Plumb2u
“Oh my, very happy. Part came as expected. We paid a bit extra so it would be delivered over the weekend. My husband fixed it and we have a working shower again. Very happy and will definitely recommend. Thank you Plumb2u.”
