“Ordered a HiB bathroom cabinet from Plumb2u. It was a few weeks after delivery before our bathroom fitter was ready to take the cabinet out of the box and we then discoverd that the glass inside the cabinet was shattered. I took photos of the damage and sent them to Customer Care with an explanation of what we had found. On the same day, I had a reply to say that a replacement cabinet would be sent in the next 3 - 5 days - and it was. It was delivered by HiB and was fine.
I was very impressed with this level of service, both the speed of reacting to my complaint and the action taken to send out a replacement. Definitely a company I'd deal with again.”
Hi Mhairi,
We are sorry to hear you have issues with your order. Our customer service team will contact you to resolve it but you can contact us anytime on customercare@plumb2u.com.
Regards,
Plumb2U team
“Have to say middling. The ordering and collection was fine and good value. However the comms was hopeless the order was only ever pending and after a week I called up the collection company and they said “yes it’s been here for a while”
So it would be good if the system was updated or I had been notified of delivery to my collection point.”
“Not happy!! Order placed on 9th October and still not received. Tracking via website states the following….
‘Dear Customer, Your order has been shipped with one of our shipping partners and will be with you within the next few days.’
Not true!! I had to phone Plumb2u to be told stock not expected until 25th October. I have no idea when I will receive the item I ordered. Terrible service”
“The Item I ordered was exactly what I wanted. It was easy to order and it was delivered just a couple of days later, So very pleased with the excellent service plus it was cheaper than anyway else, So HAPPY all round and will use this company again. Thank-you”
