Pillow Wad Reviews

Name: Pillow Wad
Address: Rookery Farm, Hinton-in-the-Hedges, Rookery Farm, Hinton-in-the-Hedges, Northamptonshire
Rating: 4.89

4.9 Rating 239 Reviews

97 %

of reviewers recommend Pillow Wad

4.9

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Pillow Wad 5 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic company. The Best bedding for litter trays and the boys are obsessed with the forage hay. Wouldn't go anywhere else!”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words! We're thrilled to hear that you find our bedding perfect for litter trays and that your boys are loving the forage hay. If you need anything else, don't hesitate to reach out! 🌾 The Pillow Wad Team 🌿🐾

Posted 5 months ago

“amazing hay! the quality and price is amazing and my guinea pigs love both the meadow hay and timothy hay! definitely reccomend pillow wad for food and bedding!”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear that your guinea pigs love both the Meadow Hay and Timothy Hay. It's great to know that you find our quality and pricing amazing. We appreciate your recommendation and are always here for your food and bedding needs! 🌾🐹 The Pillow Wad Team 🌿🐾

Posted 5 months ago

“My bunnies love Pillow Wad hay, and enjoy eating it every day. They like the alfalfa hay as a treat.”

Helpful Report

Posted 5 months ago

We're delighted to hear that your bunnies love eating our Pillow Wad hay everyday! It's wonderful to know they appreciate the alfalfa hay as a treat too. Thank you for choosing us for your furry friends' needs! 🌾🐰 The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Pillow Wad is amazing service, delivery and quality. My two guineas and three rabbits absolutely love every mouth full.”

Helpful Report

Posted 5 months ago

Hay Debbie, Thank you so much for taking the time to leave us a review (and the lovely photo of your bun!). We loved hearing how much your guineas and rabbits enjoy their PW goodies :)

Posted 5 months ago

“By far the best small animal bedding on the market and now in biodegradable bags too! A1! Very impressive delivery times and affordable bundles too. We are fans!”

Helpful Report

Posted 5 months ago

Thank you for your fantastic feedback! We're thrilled to hear that you consider our bedding the best on the market and love our biodegradable bags. It's great to know that our delivery times and affordable bundles meet your expectations. We're delighted to have you as fans! If you ever need anything else, feel free to reach out! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Excellent farmers blend hay my bunnies love it no dust good quality hay fast delivery too!”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We're delighted to hear that your bunnies love our Farmer's Blend and that you appreciate the quality and fast delivery. If you need anything else, feel free to reach out. Happy munching to your bunnies!🐰🐰🐰 The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Excellent products and service. My five boys love the Timothy forage hay, soft and coarse and they especially love the new cookies. They give them ⭐️⭐️⭐️⭐️⭐️ Only Pillow Wad goodies for them 🥳”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear that your five boys love the Timothy forage hay and the cookies. We appreciate their five-star rating! 🎉 It's great to know they enjoy our products so much. If you need anything else, we're here to help. Happy munching to your boys! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Excellent value when buying a bundle! Lasts a good while, and the paper bedding is amazing. My only complaint is that the hay is too stiff”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We're glad to hear you find excellent value in our bundles and that the Eco-Nest bedding is amazing. We appreciate your input on the hay being too stiff and will certainly look into this. If there's anything else we can do to improve your experience, please let us know. Your satisfaction is important to us! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Wouldn't shop anywhere else! The Eco nest bedding is perfect for the boys litter trays. The boy are obsessed with the new forage hay & we have the golden poops!”

Helpful Report

Posted 6 months ago

Thank you so much for your loyalty! We're thrilled to hear that the Eco-Nest bedding works perfectly for your boys' litter trays and that they're loving the new forage hay. If you ever need anything else, we're here to help. The Pillow Wad Team 🌿🐾

Posted 6 months ago

“I bought a mixture for my 14 bunny babies they all loved the timothy hay and the sawdust is so soft no sharp bits ,will be ordering the big bags now 🙂”

Helpful Report

Posted 6 months ago

We're delighted to hear that your 14 little ones loved the Timothy hay and found the Woodshavings soft and comfortable! Thank you for your kind words and for choosing Pillow Wad. We're glad to know you'll be ordering the big bags next. If you need anything else, feel free to reach out. Happy munching to your bunnies! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“My bunnies love Pillow Wad Timothy Hay. One has an allergy but doesn't react to this product. It's great quality, very well packaged and super easy to order.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We're thrilled to hear that your bunnies love our Timothy Hay and that it works well for your bunny with an allergy. Providing high-quality, well-packaged products that are easy to order is what we strive for. If you ever need anything else, please don't hesitate to reach out. The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Had 2 deliveries now and both have been amazingly quick. Fab service and my bunny loves all her goodies, she will only eat pillow wad .”

Helpful Report

Posted 6 months ago

Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're thrilled to hear that both of your deliveries have been quick and that your bunny loves her goodies. Providing fab service is our goal, and we're so glad we could meet your expectations. If you ever need anything else, feel free to reach out. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Really good quality, rabbit loves it. Delivered promptly. Really pleased 😀8”

Helpful Report

Posted 6 months ago

Thank you so much for your kind review! We're thrilled to hear that your rabbit loves our products and that it was delivered promptly. Your satisfaction is our top priority, and it's wonderful to know that you're really pleased. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“As a new Rat owner i wanted to find a good quality bedding for them I haven’t managed to use the EcoNest bedding as of yet . I worked in an animal feed store some years ago and Pillow Wad was always one of our Best sellers Delivery and service was brilliant & quick , i was kept up to date all the way through”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We're thrilled to hear that our delivery and service met your expectations and that you were kept well-informed throughout the process. It's wonderful to know that you chose Pillow Wad based on your past positive experience at the animal feed store. We look forward to hearing your thoughts once you've had a chance to use it. If you have any questions or need assistance, please don't hesitate to reach out. Welcome to the PW community, and thank you for choosing us for your pet care needs! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Can’t believe it, ordered yesterday morning and by lunchtime my hay arrived. My bun has Gastis and is awful at eating hay so ordered alfalfa hay and dandelion root, Bun is eating. Awesome thank you 🤩”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic review! We're thrilled to hear that your hay arrived so quickly and that your bun is enjoying the alfalfa hay and dandelion root. It's especially rewarding to know that our products are helping your bun with Gastis. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing us! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Unfortunately we still do not have our product. It has still not been delivered”

Helpful Report

Posted 6 months ago

Good afternoon, We’re sorry to hear about the delay you are experiencing with your order and we understand how important it is for our customers to receive their orders in a timely manner. If you could please email us at orders@pillow-wad.co.uk or message via Facebook or Instagram we can look into this for you. As a small business, we deeply value direct communication with our customers, it allows us to better understand your needs and to provide the best service we can. In light of this, we would appreciate it if you could get in touch with us directly so we can resolve any issues straight away. This will give us the opportunity to help you as soon as we can. Once again, we’re sorry for any inconvenience caused and we thank you for your understanding and patience. We are all committed to ensuring that you have a positive experience with us. Will & Liz

Posted 6 months ago

“Excellent bedding and hay and the convenience of the subscription is brilliant”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful review! We're delighted to hear that you're pleased with our bedding and hay, and that you find the subscription service convenient. It's always our goal to make caring for your animals as easy and enjoyable as possible. The Pillow Wad Team 🌿🐾

Posted 6 months ago

“My two bunnies adore their pillow was hay and treats! The only one they will eat.”

Helpful Report

Posted 7 months ago

We're delighted to hear that your bunnies are such fans of our Pillow Wad hay and treats! Ensuring that your furry friends have access to their favourite goodies is always our top priority. If there's ever anything else we can do, please don't hesitate to let us know The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Super fast delivery, my two buns love the farmers blend and Timothy hay.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback! We're thrilled to hear that your furry friends are enjoying our Farmer's Blend and Timothy hay. Delivering your pet's favourites promptly is always our goal, and we're glad to have met your expectations with our super-fast delivery service. The Pillow Wad Team 🌿🐾

Posted 6 months ago

“My bunnies love their hay! The products are fantastic, speedy delivery and great communication. Thank you”

Helpful Report

Posted 7 months ago

We're delighted to hear that your bunnies are loving our hay! Ensuring top-quality products and providing speedy delivery and great communication are our priorities. Thank you for your kind words and for choosing Pillow Wad. If you ever need anything else for your furry friends, we're here to help! The Pillow Wad Team 🌿🐾

Posted 7 months ago

Pillow Wad is rated 4.9 based on 239 reviews