“Paid for an order 2 and half weeks ago and they've ignored my emails and not sent my order. I don't understand what's happened I've been a customer for over 10 years now and never had a problem before. If there's an issue with stock I wish they'd just reply to my emails to let me know rather than just ignore my emails. If I ever receive my order I'll update this”
“no replies to emails requesting orders in 2 months. they used to be the best but either they went out of business or they don't value loyal customers of ten years.”
“Used to be very good.
Communication now slow to respond, delivery time from payment much slower.
Disappointing, used to be really good check and responded same day.
I hope there's not a problem”
“Used Pharmastores for years, great Company! However, I’ve been trying to order for couple weeks and although they have not taken any money I have not had any communication from them. Looks as though they may have stopped trading! Anyone know a good Company?”
“Ils n'acceptent pas les cartes de crédits just les virements bancaires. Ils ne veulent pas le dire et on perd un temps fou (15 jours) et des discussions sans fin car ils ne répondent que la nuit .”
“About 6 or so months ago I gave this company 5 stars and a raving review. I have been a customer since 2020 and the service and product were always amazing. Emails and WhatsApp messages were always replied to promptly. Products as well were shipped quickly and were generally received within a week of payment. Maybe it's because I had so many years of great experiences that I am just bummed they don't do that anymore.
The internal way that they put together and keep track of orders also seems to be in disarray. I was sent an incomplete order and received a reply that had exclamation marks and then no reply to my other texts. Again, after so many years of great service, I was just at a loss as to how this could be. Orders take 3-4 weeks now to receive, so that makes it hard to know when to order.
Unfortunately, there is no other place that offers what I need. The quality is still good, if it actually gets sent and arrives... I don't write this with any meanness, I am just sad that it's not the company that it used to be. I hope that they can find a way back to how they ran the business.”
“Never arrives next day even though you pay £13 for next day delivery. You get a ref number for tracked delivery (not next day) which costs about a fiver.”
“Never had any problems before, been using them for years, usually an excellent service but all of a sudden they won’t send payment requests or answer emails”
“They have changed their number on WhatsApp they said they have a problem with custom's which should be sorted in a couple of days that was on Wednesday night . I'll keep you posted if I hear anything from them”
