“I have tried to order, but cannot seem to get the WhatsApp message through to the company. I am so desperate to get some, as I have panic attacks on my head, which makes it vibrate, my gp is useless, they do not care about me!”
“About 6 or so months ago I gave this company 5 stars and a raving review. I have been a customer since 2020 and the service and product were always amazing. Emails and WhatsApp messages were always replied to promptly. Products as well were shipped quickly and were generally received within a week of payment. Maybe it's because I had so many years of great experiences that I am just bummed they don't do that anymore.
The internal way that they put together and keep track of orders also seems to be in disarray. I was sent an incomplete order and received a reply that had exclamation marks and then no reply to my other texts. Again, after so many years of great service, I was just at a loss as to how this could be. Orders take 3-4 weeks now to receive, so that makes it hard to know when to order.
Unfortunately, there is no other place that offers what I need. The quality is still good, if it actually gets sent and arrives... I don't write this with any meanness, I am just sad that it's not the company that it used to be. I hope that they can find a way back to how they ran the business.”
“Very good quality products. I am very happy.
Delivery exactly as they said. Good customer service communication.
I will not shop anywhere else.
From a happy customer”
“Product very much better than expected. I am very happy with it.
Delivery was fast, customer service and communication good. Will not shop anywhere else now.”
“Have used this company many times for over 15 years. Good products and customer service are helpful but checkout is a problem depending on your credit card company. It always rejects my credit card requiring me to do a bank transfer which works but causes a small delay so overall 4 out of 5 stars. Trustworthy, always delivered. Would use them in the future.”
