petTracer Reviews

Name: petTracer
Rating: 4.41

4.4 Rating 238 Reviews

86 %

of reviewers recommend petTracer

Company Reviews

Metrics

Info

4.4

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About petTracer:

Know your cat’s whereabouts
The world’s most advanced GPS Cat Collar

Visit Website

Write Your review

Tell us how petTracer made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

petTracer 5 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's really good overall. The app is really good and you can view on a PC too. The collars are a bit big and bulgy. The batteries never last as long as advertised - no way up to 30 days - a week maximum and generally 2 to 5 days”

Helpful Report

“Excellent product.. Works very well and is great peace of mind when my cat Rudy is out exploring”

petTracer 5 star review on 15th March 2022

Helpful Report

“After one of our cats went missing for a few days over Christmas, we wanted a way of keeping track of them when they go out and about during the day. Our cats now wear petTracer collars. I can’t describe the peace of mind they have given us. They are easy to use and I love being able to check in on our cats at any time! In the last two weeks, one of our cats injured his leg badly whilst out. It was again thanks to our petTracer collar that we were able to find him and get him to the vets. These collars are a must have for people who love their cats and want peace of mind while they roam! I wouldn’t be without mine now I have them!”

Helpful Report

“Purchased after our young cat went missing for a few days. Excellent company and product. Customer service response is super quick and really helpful with any questions. Tracker provides great peace of mind as we never have to worry and it’s lovely to see where she goes exploring!”

Helpful Report

“We use petracer with our cat and it provides reassurance of where she may be, if she has not returned home within a couple of hours. We had problems with the equipment initially but this was eventually resolved. In terms of improvements, the map detailing zoom could be better and maybe a tag/bell incorporated. But generally speaking, I would highly reccomens this product.”

Helpful Report

“Excellent customer service peace of mind with tracking of my cats locations would not be without this collar and totally recommend 🐾”

Helpful Report

“We have been using petTracer for a couple of months now, it gives me great peace of mind, I know where my boy is at all times. The company are always on hand to help, very satisfied, highly recommend 👌”

Helpful Report

“Good concept but range in reality is very limited and the claim of upto 1 mile is more like 200 yards in practise. Tonight I can't login to the app with my saved password which happens very often at this time of night. When it works its good and good for all day battery life but has many shortfalls. Still better than previous collar which required to be changed twice a day to last. But watch out for that claim of 1 mile range which is not even close to the truth!!”

Helpful Report

“Battery is really good compared to other collars. Though location appears to be a little out. But very good tracker”

Helpful Report

“Pet Tracer has given us the confidence to let out our young cat knowing we can see where she is when she is out. Misty is happy to wear it with a name tag attached and it's easy to use once you have set it up. A really good investment giving us great peace of mind whatever the time of day..”

Helpful Report

“The tracer is good and has functioned well. I felt misled, however, by the website which suggested that I could buy a monthly subscription plan OR buy the unit outright. I bought it outright and when it arrived, I enjoyed using it for 5 days before suddenly I was required to buy a £90 annual subscription. By this time I had thrown away the packaging. I have asked the company to change this webpage; https://www.pettracer.co.uk/shop/ so that customers can easily see that if they buy the unit outright, they ALSO have to pay £90/year to operate the unit! They have not agreed to make this easy clarification.”

Helpful Report

“Provides very reliable location data and the battery lasts a long time”

Helpful Report

“My cat went missing for 2 weeks. It turned out he'd been hit by a car, someone had tried to take him to the vets but he'd escaped from her. So he was not only injured but also lost in a strange area. When I got him home I wanted a tracking collar, after browsing online and reading reviews I decided on PetTracer. The main reason for my choice was that it has the longest battery life and also uses gps and rf to track. The collar is fairly lightweight, not too chunky at all. My cat likes to roll in the dirt, he can't wear a traditional collar as they twist on his neck when he's rolling around but this one is fine, plus it has the quick release clip on the fabric part of the collar if he did get it caught on something. PetTracer advertise up to 30 days battery life which may well be achievable on the least frequent update setting or if you have an inactive cat. My boy however is an extremely adventurous and active Savannah cat, so I'm only managing about 1 week. That's still better than the other trackers though. The tracking isn't pinpoint perfect but it's within about 10 feet so pretty good. I live on a steel hulled boat which blocks the gps signal, unless he's by a window, however I can tell if he's at home because the RF signal is at it's maximum. The base unit needs to be connected to wifi all the time to work, which is a challenge for me with the unreliable internet that comes with living on a boat; the marina wifi has let me down more than the tracker. It's possible to go mobile with the tracking aerial by connecting a power bank and hooking up to a mobile phone for the internet connection, which would help when searching a wider area. My only real criticism would be that a subscription is needed for each collar. I would like to be able to buy a second collar, so that I can swap collars when it needs charging. Flint is an active cat so there is a rick of him going missing when his collar is on charge. Since there is no swappable battery (which I appreciate helps with water resistance) it would be good to have a 2nd collar to swap, but not at the expense of a 2nd subscription!”

petTracer 4 star review on 14th February 2022

Helpful Report

“This has been a great he;p to us and our outdoor kitty. The collar is small and lightweight and doesn't seem to bother him at all. It pretty much always have coverage, even though we live in a populated area. Luckily, he has never got lost, but it is a great peace of mind for us to know where he goes, and that we have a way of tracking him should he get lost. Also wanted to give a shout out to the customer service team, who have been amazingly supportive and friendly whenever we have been in contact.”

petTracer 5 star review on 14th February 2022

Helpful Report

“I really like many aspects of these trackers. The bulge on the collars is a bit on the bulky side for smaller cats, but the bonus radio search on top of GPS is the future of pet trackers. Customer service is also excellent and fast.”

Helpful Report

“Light, comfortable and safe collar Combined radio and GPS technologies work very well. I have used the search function successfully on 3 occasions Integrated LED light which can be switched on remotely to assist search Easy to use mobile and desktop apps Long battery life between charges Safety release band with option of a harder release band for stronger cats Excellent customer support”

Helpful Report

“The collar gives me a good insight of where my cat likes to hang out (I refer to the heat mode). I find the radio tracking particularly helpful as I can judge exactly how far he is from home. He managed to lose it one time but I was able to locate it using the active search mode. Customer support is excellent.”

Helpful Report

“It’s a good pet tracker put my cat has lost his collar 2 times and the 3 time we can’t find it”

Helpful Report

“The best tracker I've ever used.. Thanks..”

Helpful Report

“What more can I say, Outstanding!! It's rare for me to leave reviews but i felt I had to on pettracers brilliant tracker system. they must have spent ages designing it. We have been after a proper tracker for years now and finally....thank you, brilliant support from Anna @ customer services also btw. It wasn't bought to see where our cats are going, even though this feature is very useful and was an eye opener! quite fun to go walking through the fieIds and pay them a surprised visit to see the look on their faces, priceless :-) It was purchased after spending many years looking for a tracker that does what it should do and it does exactly that, the base station is genius, especially as you can make it into a mobile tracker system if your pets have wandered like ours do, it turns your tracker system into one that can also use radio frequencies to locate your pud (it'll go through brick walls, sheds and the likes where all the other tracker systems on the market do not, they only locate via GPS so if your cat is holed up under cover inside a shed or farm building etc, you're stuffed, you won't find them, you could walk straight past them!!) You can also activate a flashing white LED on the collar from the app that's handy too. Good addition is the reflective tape for the collar, a good torch spots it far away. I could go on but I'll leave it at that, you won't be disappointed...oh yes...one more thing, we have a 13 year old cat that has never warn any type of collar in his life, just trying to put a fabric one on is sufferable by risk of injury to myself and my hands, tonight, he is wearing a pettracer collar, no injuries to me, after 10 minutes of not moving, he's now scoffing his food like normal and all's well in the house.”

Helpful Report

petTracer is rated 4.4 based on 238 reviews