Hi Elisa,
Thank you for taking the time to leave a review and provide feeedback.
We're sorry to hear that you think our shipping options are too high. We offer our customers a wide arrange of different shipping options with different price points to choose from. We strive to be as competitively priced as possible, whilst also ensuring reliability and timely delivery.
I'll pass your feedback along to the team responsible for pricing.
If you have any questions or queries about our available shipping options, please don't hesitate to contact your customer support team via email (info@mypharmacy.co.uk), they're happy to help.
Kind regards,
My Pharmacy
“Thorough checks re issuing non prescription medication ( mebeverine ) but therefore took some time to arrive when I really needed it more quickly as in middle of bad ibs attack.”
Hi Sally,
Thank you for taking the time to leave a review and provide feedback.
We understand how frustrating it can be to wait, especially when you're experiencing discomfort. The checks we have in place are designed to ensure customer safety and help reduce the risk of fraud. While this sometimes may cause a delay, they are essential to making sure that medications are used by the correct person, properly and responsibly.
We appreciate your patience and hope you're feeling better soon. If you need anything else, please don't hesitate contacting us via email at info@mypharmacy.co.uk.
Kind regards,
My Pharmacy
“Experience was not the best. My delivery was delayed by around a week, and I still had to pay the full delivery amount, which was special next day delivery guaranteed. The post office rejected the parcel, and sent it back, emailed MyPharmacy and some replies took a couple days.”
Hi Rosalie,
Thank you for the review and providing feedback on the product you purchased.
The Newfoundland test you purchased should include two sterile lancets. These lancets are used to prick the end of your fingeretip to draw blood.
If for some reason your purchase did not include the advertised 2x sterile lancets, please contact our customer support team (info@mypharmacy.co.uk) with your order number as reference.
Kind regards,
My Pharmacy
“The process of ordering some dental gel was overcomplicated and the poistal charges were exorbitant. I received emails informing me that my purchase was under review. I don't think I will use this service again.”
Hi June,
Thank you for taking the time to leave a review and provide feedback.
The product you purchased is a fridge item. This means it must be kept at a certain temperature or the medication can be damaged. Due to this, we ship fridge items with specific packaging that contains a special gel to keep the contents cool during transit.
As you can imagine, this type of packaging incurs an extra cost and is factored into the prices you see for these products.
Kind regards,
My Pharmacy
“Took a little longer to get to me than anticipated. I tried cancelling as after a few of days, noticed it still hadn’t been dispatched so bought elsewhere. I was told they couldn’t cancel even though it wasn’t dispatched.
The customer service was quick to reply but unfortunately the medicine itself takes longer than the 2-3 days expected.”
Hi Jacqueline,
Thank you for the feedback.
We acknowledge your frustration regarding our identity verification process. However, this system is essential for preventing fraud and ensuring the security of both our customers and our organization.
Regarding the delivery times, this can vary depending on the shipping option chosen. For your order, you opted to choose our slowest, which can take 2-5 days. Taking a look at your tracking information, it was delivered successfully within that timeframe, 3 days from dispatch. We have other shipping options available that expedite the delivery if the items are needed as soon as possible.
We look forward to serving you again in the future. Thank you for choosing us.
Kind regards,
My Pharmacy
Hi there,
Thank you for the feedback.
The text you have referenced is only to advertise that we have next day delivery available during opening hours. Our opening hours are displayed on our contact us page as follows: 9am-5pm Monday to Friday.
During checkout, you are also given further information about the different shipping options available. Your order was placed over the weekend, Saturday. The shipping option chosen for your order displays that it excludes Sundays and Holidays making next day delivery impossible, even if we were open Saturday.
Kind regards,
My Pharmacy
Hi there,
We would like to clarify that your order was placed at 8:50 PM, which is outside our business hours. As noted on our product pages and during the shipping option selection process, our order cut-off point for same-day dispatch is 3 PM. Orders placed after this time are processed the following business day.
Once our team opened in the morning, your order was promptly approved and dispatched the same day.
Can you please provide feedback as to why you thought that the order would be approved during the night and shipped out overnight to our email address (info@mypharmacy.co.uk).
Kind regards,
My Pharmacy
Hi Mohamad,
Thank you for taking the time to share your feedback with us. We're sorry to hear that our pricing did not meet your expectations.
Currently, we are one of the lower-priced options for the product you ordered, and it would be challenging to find it priced lower elsewhere. We always try to keep our prices competitive to ensure our customers receive the best value.
Kind regards,
My Pharmacy
Hi there,
Thank you for the review and feedback.
We are closed over weekends. Orders placed over the weekend won't be dispatched until the following Monday/Tuesday.
You can check the status of your order by logging in, going to your account and clicking on the order tab. You are also notified by email when a shipping label has been created for your order.
Kind regards,
My Pharmacy
“The goods arrived and were as ordered. Placed in storage, as in the intervening period between order and delivery, the NHS supplied some at a hospital appointment. Delivery was delayed due to, despite paying nearly £6 for 1st class delivery, it took Royal Mail 5 days to get the order to us, owing to breathtaking incompetence. I suggest that in future you use a different courier.”
Hi Michael,
Thank you for the review and feedback. We understand your frustration with the delivery delay caused by Royal Mail. Although Royal Mail will typically deliver 1st Class parcels the next day, they can sometimes take longer than that and may take up to 2 days, which is noted when choosing your delivery option.
Looking at your tracking information and when your order was placed, it would seem that your parcel falls into the 2 day delivery period. We offer more reliable next day delivery options such as DPD Next Day Delivery if your parcel is needed urgently.
Kind regards,
My Pharmacy
Hi Dennis,
Thank you for your review and for choosing us for your first order. We're delighted to hear that you were very happy with your initial experience.
We're sorry to hear that you're having trouble logging in for a repeat order. Our customer service team would be happy to assist you with this issue. Please feel free to reach out to us at 01254 882800 or via email at info@mypharmacy.co.uk.
We look forward to helping you resolve this quickly and ensuring you have a seamless experience with your repeat order.
Kind regards,
My Pharmacy
Hi there,
Thank you for taking the time to share your feedback regarding your recent order. We're glad to hear that you are pleased with our service, though we do understand your frustration regarding the purchase limits on specific medications.
We must sometimes implement purchase limits on certain medications, particularly on items that can be abused or have required regulated distribution, in order to uphold patient safety. Please reach out to our customer service team (info@mypharmacy.co.uk) if you have any further questions or need assistance with any future orders.
Kind regards,
My Pharmacy
Hi Lynda,
Thank you for taking the time to provide feedback on your recent experience with our service. We strive to offer both efficient and competitive pricing, so we understand your concern regarding the cost of aspirin compared to previous prices you've found at Wilco.
Please know that our pricing is influenced by a variety of factors, including the costs we incur from our wholesalers and the dynamic nature of pharmacy supply chains. While we make every effort to keep our prices competitive, there are instances where the costs set by suppliers may be higher than expected, impacting our prices.
We are continually looking for ways to manage costs so that we can pass the savings onto our customers. Your feedback is invaluable in this process, as it helps us to understand and address the concerns of our customers.
Thank you again for choosing to shop with us, and we hope to see your custom again. If you have any further questions or concerns, please contact our customer support team.
Kind regards,
My Pharmacy
“Good service, only niggle being the site won't let you order two of the same item, and you have to get into an email dialogue every time with them to resolve/get what you want (which eventually you can) I've fed this back before but the issue remains.”
Hi there,
Thank you for the review and feedback.
Regarding the restriction on ordering multiple quantities of the same item, please know that this policy is in place for certain medications to comply with regulatory guidelines and to ensure the safe and appropriate use of pharmaceuticals. Our aim is to prioritize patient safety.
Please feel free to reach out to our customer service for any further clarification or assistance you may need. We value your business and are here to help ensure your experience with us is both safe and satisfactory.
Kind regards,
My Pharmacy
Hi Dale,
Thank you for the feedback and for highlighting your concerns regarding our packaging.
We're pleased to hear that your delivery was prompt, but we sincerely apologize for any disappointment casued by the packaging. We try to limit the amount of excess packaging we use, but I understand we failed to do this with your order. I've made the packing team aware of this and to make note not to use more than is necessary.
Kind regards,
My Pharmacy
Kind regards,
My Pharmacy
Hi Michael,
Thank you for taking the time to share your feedback with us. We're sorry to hear that our pricing did not meet your expectations.
As the product you ordered was a generic medication, pricing can fluctuate wildly depending on our wholesalers and the drug tariff. The price of this product is therefore set at a fixed maximum.
Kind regards,
My Pharmacy
Hi John,
Thank you for the feedback.
Apologies regarding the slow dispatch time. Unfortunately, after reviewing your case, it appears that your invoice was misplaced during the packing stage, which likely was the cause of the delay in getting your order sent out.
We've made the relevant team aware of this and made sure they are more careful with sorting through order invoices.
Kind regards,
My Pharmacy
