“I tried to order sleeping pills but my order was cancelled bc of 7 tablets/month of another sleeping pills prescribed by my gp. I was disappointed and asked to delete my account but received an email that my order was dispatched.I was happy first but when I received it, it was a lung inhaler medication... and I don't have any issues with my lungs. Please delete my account.”
Hi Julia,
Thank you for taking the time to leave your feedback.
For safety reasons its not advisable to take two types of sleeping tablets, hence why your order was refunded. I can confirm that your order was fully refunded and you should have received an email to confirm this.
Our customer services will be in touch soon.
Thank you for your understanding and cooperation.
Kind regards,
My Pharmacy
Hi Temidayo,
Thank you for the feedback.
We dispatched your order the following Monda after it was placed on a Sunday, as we are closed over the weekend. After taking a look at your tracking information, there had been an unexpected delay with Royal Mail, which regrettably is beyond our control. According to your tracking information, the order was delayed for 4 days before being successfully delivered. This is outside of the timeframe Royal Mail typically deliver 1st Class parcels.
We understand how frustrating this can be, however we hope you understand that we did everything on our end to get your order to you as soon as reasonably possible.
If there are any further issues with your order or if you have any other concerns, please do not hesitate to contact our customer service team (info@mypharmacy.co.uk).
Thank you for your understanding and patience.
Kind regards,
My Pharmacy
Hi Jacqueline,
Thank you for the feedback.
We acknowledge your frustration regarding our identity verification process. However, this system is essential for preventing fraud and ensuring the security of both our customers and our organization.
Regarding the delivery times, this can vary depending on the shipping option chosen. For your order, you opted to choose our slowest, which can take 2-5 days. Taking a look at your tracking information, it was delivered successfully within that timeframe, 3 days from dispatch. We have other shipping options available that expedite the delivery if the items are needed as soon as possible.
We look forward to serving you again in the future. Thank you for choosing us.
Kind regards,
My Pharmacy
“Vet repeat prescription fulfilled. Customer service excellent and efficient in dealing with an issue that wasn’t straight forward. Items sent promptly.”
“My Pharmacy is an excellent company to purchase from. If you need to call to speak to them, which I have to to make sure they have the medication I need for my dog, staff are always so polite and helpful. Medications are excellent value for money and arrive very quickly. I would highly recommend My Pharmacy.”
