“Sadly in my case, it was a question of premium prices for poor service. I paid a total of £43 because I needed to receive the item for the next day before going on holiday, choosing 24 hour tracked shipping. I placed the order 15 minutes before the 3pm cutoff, cutting it fine I admit (but why write it if you're not going to abide by it?)
I answered questions about existing health conditions etc, placed the order, and it sat there being 'approved by the prescribers' - only being sent out on Tuesday. I ordered it on Friday hoping to get it on Saturday.
The same item can be found elsewhere for less than £30, so I'm pretty annoyed and wouldn't use My Pharmacy again.”
Hi there,
Thank you for the feedback and apologies about the wait for your order. Our cut off times are communicated with the intention of being strictly adhered to, and it's clear we fell short in this case.
We understand your frustration of not receiving your item on time, especially after paying extra for 1st Class tracked shipping. This was an error in keeping track of our stock levels, and measures are being implemented to prevent such occurrences in the future.
Please be assured that the delay in processing your order was an unfortunate exception rather than a reflection of our usual standards. We hope to see your custom again in the future.
Kind regards,
My Pharmacy
“I recently placed an order with My Pharmacy and recieved my items the very next day. I recieved a 5*service from start to finish and I would highly recommend the company to anyone...”
