“Easy to order. Always fast delivery and item is well packaged and cold ready to be put in fridge. Easy to contact if any aftercare needed. Highly recommend.”
Hi Marcos,
Your order was dispatched July 22nd via Royal Mail Special Delivery. Since then Royal Mail have attempted to deliver it twice with no answer. As a result, Royal Mail will no longer attempt delivery unless redelivery is booked through their app or online using your tracking link. You can also choose to collect your parcel from your local collection point.
If you have any further questions or concerns, please contact our customer support team (info@mypharmacy.co.uk).
Kind regards,
My Pharmacy
“Edited as initally gave the wrong dates:
I bought maleria tablets, but the product information on the website was inaccurate and stated that I needed to start taking the pills a week before I left on holiday.
Once they arrived this crucial information on the box was that in fact I needed to start taking the pills TEN days before, I was leaving too soon to commence the course of pills and so they were useless and I had to go and buy another brand. A total waste of money.
The website was entirely misleading and gave dangerously inaccurate information”
Dear jessica
Thankyou for the feedback.
The information on the website is correct, as a minimum the tablets need to be taken 7 days before travel and this provides full protection. However due to the potential side effects of this medication it can be taken 10 days before travel to ensure it is well tolerated.
If you have never taken mefloquine before, it can be taken two to three weeks before departure to detect in advance if you are likely to develop side effects to the drug. This will allow time for an alternative drug to be prescribed if necessary.
However we acknowledge the information on the site could have been clearer and we have since rectified this.
Apologies the information was not clearer and please note we are always contactable via email or phone if any further adive or information is required.
kind rergards
My pharmacy team.
“I tried to order sleeping pills but my order was cancelled bc of 7 tablets/month of another sleeping pills prescribed by my gp. I was disappointed and asked to delete my account but received an email that my order was dispatched.I was happy first but when I received it, it was a lung inhaler medication... and I don't have any issues with my lungs. Please delete my account.”
Hi Julia,
Thank you for taking the time to leave your feedback.
For safety reasons its not advisable to take two types of sleeping tablets, hence why your order was refunded. I can confirm that your order was fully refunded and you should have received an email to confirm this.
Our customer services will be in touch soon.
Thank you for your understanding and cooperation.
Kind regards,
My Pharmacy
Hi Temidayo,
Thank you for the feedback.
We dispatched your order the following Monda after it was placed on a Sunday, as we are closed over the weekend. After taking a look at your tracking information, there had been an unexpected delay with Royal Mail, which regrettably is beyond our control. According to your tracking information, the order was delayed for 4 days before being successfully delivered. This is outside of the timeframe Royal Mail typically deliver 1st Class parcels.
We understand how frustrating this can be, however we hope you understand that we did everything on our end to get your order to you as soon as reasonably possible.
If there are any further issues with your order or if you have any other concerns, please do not hesitate to contact our customer service team (info@mypharmacy.co.uk).
Thank you for your understanding and patience.
Kind regards,
My Pharmacy
Hi Jacqueline,
Thank you for the feedback.
We acknowledge your frustration regarding our identity verification process. However, this system is essential for preventing fraud and ensuring the security of both our customers and our organization.
Regarding the delivery times, this can vary depending on the shipping option chosen. For your order, you opted to choose our slowest, which can take 2-5 days. Taking a look at your tracking information, it was delivered successfully within that timeframe, 3 days from dispatch. We have other shipping options available that expedite the delivery if the items are needed as soon as possible.
We look forward to serving you again in the future. Thank you for choosing us.
Kind regards,
My Pharmacy
“Vet repeat prescription fulfilled. Customer service excellent and efficient in dealing with an issue that wasn’t straight forward. Items sent promptly.”
