“Where to begin, my second order with them. They sent me the wrong item, then they asked me for picture proof and then demanded I return the erroneous item before they would send my actual order that I had paid and waited a week for.
I have nothing better to do with my time than to go out and buy a printer, print out that label and then post it back to them.......and then wait again to receive what I actually ordered.
Or I could order from a different site (Travelpharm) and have what I actually wanted the very next working day. Have a guess what I ended up doing”
Hi there,
Apologies about the mix-up with your order and the frustration it has caused. Asking for proof and the return of the incorrect item before dispatching the correct one is standard procedure aimed at preventing further errors and fraud, but we acknowledge that this process can sometimes be burdensome for customers without a printer.
We're taking your feedback seriously and are looking into ways to streamline our verification and returns process to minimize the inconvenience for our customers.
Kind regards,
My Pharmacy
“Availability good but took a week from day of order to delivery which would be ok if you know about length of time on purchase in case you need the tablets quicker”
