“I ordered 1 item ( by rule I can't have more then 1 a delivery???)
after several try I managed to finish the order : £3.50 plus delivery ( I choose the cheapest)
The result is that I got 1 box with 4 bottles delivered by the postman and they took £ 11 plus £11 plus £ 3.50 from my bank account.
ALL IN ALL I PAID £ 25.50, MEANING THAT MY ORDER OF 1 ITEM HAS BEEN DOUBLED 4 TIMES AND I STILL DO NOT KNOW WHERE THE LAST £3.50 ARE COMING FROM.”
Hi Sylvia,
Your order history indicates you placed two orders. Each order contained 2 bottles of the medicine requested, meaning a total of 4 bottles were ordered.
You paid twice for shipping because you placed two separate orders. Upon noticing this, we refunded one of your postage charges on the day you placed the orders, and sent both orders out in a single box.
Kind regards,
My Pharmacy
“I found the product (Vit D 2000) and the price was a little over average. I paid for fastest delivery but delivery delayed and no refund. When product arrived it was 20,000 UI instead of 2,000 UI. Lucky I checked as you can OD on Vit D - not good for the body. I left message Saturday asking for my product and return label. I am still waiting for a response. I now have to order elsewhere as I'm out of meds. Not impressed so far obviously.”
“Price is competitive but other than that I am not happy. I have received wrong products. No refund or no exchang accepted . I guess what you pay what you get. Not recommend and will not return to my pharmacy”
Hi there,
Thank you for the feedback.
Looking at your order the medicine you ordered is generic.
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
