“Ordered the product I needed without having the absolute joke of a process to make a doctors appointment, when I knew exactly what I needed.
The order arrived promptly, brilliant service!”
Hi there,
Thank you for the feedback.
We apologize if our requests for a review have felt excessive. Please feel free to ignore the request.
The system is automated for those who have made a purchase using our website, and we genuinely value hearing about our customers' experiences using our service. The vast majority of our customers also value the opportunity to be able to provide feedback.
Kind regards,
My Pharmacy
Hi John,
Thank you for the feedback.
Apologies regarding the slow dispatch time. Unfortunately, after reviewing your case, it appears that your invoice was misplaced during the packing stage, which likely was the cause of the delay in getting your order sent out.
We've made the relevant team aware of this and made sure they are more careful with sorting through order invoices.
Kind regards,
My Pharmacy
