Hi Rhys,
All of My Pharmacy's prescription medications require a consultation form to be completed before purchase. During this process, customers are asked various questions to determine the suitability of the medication. If any response indicates the medication is not appropriate, the consultation will prevent them from proceeding with the purchase. Additionally, if a patient completes the consultation and places an order, their answers are reviewed by a qualified prescriber to make the final determination on the medication's suitability.
Furthermore, we are registered with the UK's General Pharmaceutical Council, which is a regulatory body for pharmacies in Great Britian. You can view our registration here -https://www.pharmacyregulation.org/registers/pharmacy/9011853
This means that all our medications are sourced from reputable suppliers and are approved for use.
If you have any further aprehension about the medication you purchased from us, please contact our customer support team (info@mypharmacy.co.uk) who will be able to provide more detail to any concerns you may have.
Kind regards,
My Pharmacy
“Sent one I ordered and five of another brand .wife very allergic can not use the other five ingredients not compatable phoned would not refund or replace with ones I ordred”
Hi Rosalie,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand, we will happily accomodate and order in the brand that has been requested.
Kind regards,
My Pharmacy
“Goods despatched on time. Unfortunately delivery by royal mail and driver dropped to wrong address. Complaint and investigation being actioned by royal mail, and have posted on social media if found to dispose of properly as were sleeping pills!! Can't fault MyPharmacy, but they may want to take up with RM further also.”
Hi Madeleine,
Thank you for the review.
We're glad to hear that your order was dispatched on time, but we sincerely apologize for the confusion and inconvenience caused by the delivery mistake Royal Mail have made. We appreciate your understanding that this incident is ultimately Royal Mails responsibility, and we're grateful for the steps you've taken to address it.
Please contact us via email (info@mypharmacy.co.uk) and include your order number as reference if your parcel is missing. One of our customer support agents will be able to contact Royal Mail and help get an investigation started.
Kind regards,
My Pharmacy
“I bought my monthly iron supplements from this website as they are alot more affordable than the prices i normally pay for at my GP surgery. So much more affordable that I ended up getting two boxes instead of one from this site and they both arrived within two days. Very quick in delivering! Will be ordering from here from now on!”
