Hi John,
Thank you for the feedback.
Apologies regarding the slow dispatch time. Unfortunately, after reviewing your case, it appears that your invoice was misplaced during the packing stage, which likely was the cause of the delay in getting your order sent out.
We've made the relevant team aware of this and made sure they are more careful with sorting through order invoices.
Kind regards,
My Pharmacy
“I did ordered one aspirin 75 mg. and the delivery time was very quick. It surprises me. The thing is that I have run out from the older ones, and having received so quickly did make me feel very good.”
“I ordered Eye Dew eyedrops and this arrived! It’s not even similar in packaging. This is downright fraud! I ordered Eye Dew eye drops and paid more for the P&P than the drops!! When they arrived, they were NOT Eyedew but a thing by Optrex called “dazzling eyedrops” a poor facsimile of Eyedew Eyedrops. The whole experience was shoddy and sloppy.
Plus I ended up paying twice the amount I would’ve paid in a normal pharmacy. Really poor customer service!! And I’d like a refund?”
Hi Maureen,
Thank you for your review and feedback.
I sincerely apologize for the confusion and inconvenience caused by receiving the incorrect product. We genuinley believed that the product we sent out to you were simply rebranded when they returned to stock after a long time being unavailable. However, upon your email and further inspection, it was revealed that this was a different formulation, and we regret the oversight.
Please accept our apologies for this error. We have issued you a full refund which should be processed by your bank within 5 business days.
Kind regards,
My Pharmacy
