“Absolutely terrible customer service. A problem occurred when my order was late being delivered due to a problem with royal mail. Eventually MyPharmacy blamed it on me not inputting my address correctly and claimed the order had been returned to them because of this, and I would receive no refund due to the items needing to be discarded being medical, or pay £3.99 to have it redelivered. In fact, royal mail tracking showed the item had been delivered but it was sent to the wrong house, which often happens as we live slightly off the beaten track. Usually I find the parcels with my neighbours but this time didn't recognise the house in the delivery photo. In this instance the company bought from would usually help resolve the issue, but my pharmacy literally said 'it's out of our hands', fair enough some might say, but then preceeded to lie about the order being returned to them because the address was wrong which was my responsibility. The address was correct. I never usually leave reviews but with loads of pharmacies you can order from online i'd steer clear of this one - if anything goes wrong they won't help you, and instead will blame you. This issue is still ongoing and there has been silence since I sent evidence of the parcels delivery to the wrong address.”
Hi there,
Thank you for leaving a review.
As per our email conversations, your order was not delivered to another house. It was returned to us, as Royal Mail could not successfully deliver it to the correct address. The picture shown on your tracking information is the front of our shop. The address you provided was NOT correct, as you admitted to in your email reply.
It is the customers responsibility to input the correct address when placing an order. If an error is noticed before dispatch, customers can make us aware via email and it can be changed. We did not receive any correspondence from yourself regarding an incorrect shipping address, thus it was sent out with an incorrect post code.
Royal Mail requires all of the shipping information to be correct as both the post code and address work together to ensure that it is delivered to the correct address. If this is not provided, it is returned to the original sender.
Your order is now back at our shop, and we are awaiting your response to our most recent email.
Kind regards,
My Pharmacy
“Really easy to order my veternairy perscription (no longer need to wait/ do a double trip to the chemist!). The process to order via email is super straightforward and is always answered very quickly. Medications ship fast and well pacakged.”
