Hi Katherine,
Thank you for the feedback. We appreciate the oppurtunity to address your concerns regarding the delivery of your order.
We would like to clarify that the process of inputting an address on My Pharmacy is a manual process and requires accurate information provided by the customer at the time of placing the order. It is the customer's responsibility to ensure that the correct address is entered to facilitate successfull delivery. Our system processess the information as it is provided and does not have the capability to verify or correct addresses.
Additionally, we have reviewed the interactions you had with our customer support team. We believe our team was very cooperative and made every effort to assist you promptly and effectively. Given this, we feel the review may not full relflect the level of service provided.
If you have any further questions or need assistance with placing future orders, please contact our customer support team. They are there to help and ensure you have a positive experience with My Pharmacy.
Kind regards,
My Pharmacy
“I can get what I want at a reasonable price, usually after a short questionnaire as you would expect dealing with medication and then quick delivery.”
