“I regularly use 400mg ibuprofen for pain in my shoulders. The pills I purchased from my pharmacy were useless. The pain was far worse and only started getting better when I purchased some from a reputable source”
Hi there,
Thank you for your feedback regarding the Ibuprofen 400mg you recently purchased from us.
We want to assure you that all of our medications are supplied by reputable UK pharmaceutical wholesalers, and the Ibuprofen we provide is no different from what you would purchase from other reputable sources.
It is possible that individual responses to medication can vary, and factors such as timing, dosage, and other health conditions can influence its effectiveness.
If you have any concerns about the quality of the product, please do not hesitate to contact our customer service team. We would be happy to assist you further and address any specific issues you might have encountered.
Kind regards,
My Pharmacy
“When the package arrived it has been packed badly to try point the packaging was all scrunched and bent and the packaging inside was all bent out of shape the tablets were all crushed into powder had the through the whole lot away”
Hi there,
Thank you for providing feedback and the images you sent to us via email of the state of your package was received in.
Please be assured that we take great care in packaging our products, and all parcels leave our premises well packaged. It is concerning to hear that your package was scrunched, bent, and the contents damaged.
We have begun an investigation with Royal Mail as to why your order was delivered in the condition it was in. Meanwhile, whilst we wait for the conclusion of this investigation, we have sent out a replacement which should be with you soon.
If you have any further questions or concerns, please do not hesitate to contact our customer support team (info@mypharmacy.co.uk).
Kind regards,
My Pharmacy
“Very thorough service which included answering some questions before being issued the medication. Delivery was quick amd I was kept updated at each stage.
Would use again and would highly recommend.
Thanks”
