Hi Jacqueline,
Thank you for the feedback.
We acknowledge your frustration regarding our identity verification process. However, this system is essential for preventing fraud and ensuring the security of both our customers and our organization.
Regarding the delivery times, this can vary depending on the shipping option chosen. For your order, you opted to choose our slowest, which can take 2-5 days. Taking a look at your tracking information, it was delivered successfully within that timeframe, 3 days from dispatch. We have other shipping options available that expedite the delivery if the items are needed as soon as possible.
We look forward to serving you again in the future. Thank you for choosing us.
Kind regards,
My Pharmacy
“Vet repeat prescription fulfilled. Customer service excellent and efficient in dealing with an issue that wasn’t straight forward. Items sent promptly.”
“My Pharmacy is an excellent company to purchase from. If you need to call to speak to them, which I have to to make sure they have the medication I need for my dog, staff are always so polite and helpful. Medications are excellent value for money and arrive very quickly. I would highly recommend My Pharmacy.”
