Hi Stephen,
I'm sorry to hear that your order did not contain the correct product. We strive to ensure that every customer receives exactly what they've ordered. Please accept our sincerest apologies for any inconvenience this may have caused you.
We would appreciate the opportunity to rectify this situation. Could you please reach out to our customer service team (info@mypharmacy.co.uk) with your order details? We'll do everything we can to make this right, whether that involves sending you the correct item or offering a different resolution that meets your satisfaction. Thank you for bringing this to our attention, and we look forward to resolving this issue for you promptly.
Kind regards,
My Pharmacy
“Ordered an item that was quickly despatched but delivered by Royal Mail to a wrong addess. Talked to an online rep and the matter was very swiftly rectified. Items arrive well packaged and tracked; interaction with this company is both empathetic and professional. No hesitation in recommending My Pharmacy!”
“Well I got my order very quickly which was good,I’ve been taking the cream for 4 days now ,and as yet my shoulder/arm is still aching,I will continue to take it and see what happens”
“All good apart from the melatonin that I bought I think they may have been fakes I will not be using my pharmacy again I should report you to trading standards”
Hi Belinda,
I'm truly sorry to hear about your concerns regarding the melatonin you purchased from us. Ensuring the authenticity and quality of our products is paramount, and it's distressing to hear you feel you've received something that doesn't meet those standards.
However, we can assure you that this is genuine melatonin medication that contains the active ingredient melatonin at the stated dose 3 mg. It's important to note that individual responses to melatonin can vary due to factors such as sleep patterns, metabolism, and personal sensitivity.
Kind regards,
My Pharmacy
Hi Joanne,
We are sorry to hear that your parcel hasn't turned up. Your order was dispatched the day after your order was placed via Royal Mail 2nd Class. Looking at your tracking information, it looks like Royal Mail may have lost your parcel during transit.
One of our customer service reps will be in touch with you regarding the next steps we can take via email.
Kind regards,
My Pharmacy
“I have been using Lactulose for some time now and in Scotland it was free from my doctor, but down here in England I have to pay for it and my chemist doesn’t have it, so my son told me about Mypharmacy and it’s brilliant as they deliver as well.”
