“The goods arrived and were as ordered. Placed in storage, as in the intervening period between order and delivery, the NHS supplied some at a hospital appointment. Delivery was delayed due to, despite paying nearly £6 for 1st class delivery, it took Royal Mail 5 days to get the order to us, owing to breathtaking incompetence. I suggest that in future you use a different courier.”
Hi Michael,
Thank you for the review and feedback. We understand your frustration with the delivery delay caused by Royal Mail. Although Royal Mail will typically deliver 1st Class parcels the next day, they can sometimes take longer than that and may take up to 2 days, which is noted when choosing your delivery option.
Looking at your tracking information and when your order was placed, it would seem that your parcel falls into the 2 day delivery period. We offer more reliable next day delivery options such as DPD Next Day Delivery if your parcel is needed urgently.
Kind regards,
My Pharmacy
“Accurate, simple and non-misleading description of the medicine I needed. Other sites easily mislead one with regards to cost versus actual dosage. ordering simpel. Delivered as ordered. Competitive pricing.
Throughly recomend”
“Easy to order online, delivery very prompt. However, putting in my date of birth takes forever as I was not born in 2006 which is the default date. One has to click back from 2006 month by month. My finger was worn out by the time I got to 1951. Why not do what every other site does and let you put in your date of birth manually as dd/mm/yyyy”
Hi Laura,
We sincerely apologize for the inconvenience you experienced. During the bank holiday, an error on our website caused some order numbers to be duplicated and mixed with others, and unfortunately, your order was one of those affected.
As soon as we identified and resolved the issue, your order was sent out immediately. Please note that your order was delivered within 6 days, not 10 days.
We appreciate your understanding and hope to serve you better in the future.
Kind regards,
My Pharmacy
