“I was very pleased with the prompt service received from my pharmacy. Easy to order, although disappointed that I had to order
smaller quantity, and speedy eficient delivery.”
“This pharmacy had the product I wanted which I could not find in my local chemists and when I ordered it, it arrived within 2 days. It all seemed very efficient”
“I am very pleased with the service of your pharmacy. Delivery was spot on. Good as I cannot get out at the moment, as partner has just had knee replacement.”
“Unfortunately I have not had a good experience with My Pharmacy. The product I ordered was delivered to the wrong address and though I have emailed you to ask for assistance, I have not heard anything back to my last email. I have now had to order my tablets from a different online pharmacy.”
Hi Rhiannon,
The parcel was dispatched to the address provided on checkout and royalmails tracking indicates it was delivered to the correct address.
As per your request we have asked to Royal Mail to investigate.
We are currently awaiting an answer from Royal Mails investigation results, which can take up to 30 days. However, they typically finish faster than this and we will provide you with an update once it has been completed.
Kind regards,
My Pharmacy
“The tablets I was sent were not the same brand that I had ordered.
I specifically wanted the brand I ordered which is why I ordered from your pharmacy.”
Hi Sheila,
All of our generic supplement product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand, we will happily accomodate and order in the brand that has been requested. If no brand has been requested when ordering, we send out what we have in stock.
In the case of your order, we received no communication from you asking for a specific brand.
Kind regards,
My Pharmacy
“Cieszę się, że trafiłem na MYPHARMACY online. Zaoszczędziłem czas i nie musiałem zwalniać się z pracy na wizytę u lekarza rodzinnego. Udało mi się, bez problemów uzyskać potrzebne lekarstwo. Krople przyszły szybko i były dobrze zapakowane. Dziękuję”
“Product is good and appears genuine, but using the Post Office for delivery is a big error and had I known I would have ordered elsewhere. I got three texts telling me about delivery and two telling me they are unable to deliver. I have a secure parcel box in my drive covered by 2 cctv cameras. No delivery attempt was made for the first two occasions. This is the only delivery operation in my area (Kent) that lies like this and is slow and unreliable. Hopeless.”
Hi Adrian,
Thank you for taking the time to share your feedback. We're pleased to hear that you are satisfied with the quality of the product. However, we deeply apologize for the inconvinience caused by the delivery issues you experienced.
We understand that reliable and transparent delivery is crucial, and we're disappointed to hear that the service provided by the Post Office did not meet expectations, especially with the lack of delivery attempts.
As an alternative to those who prefer a different courier to Royal Mail, we do offer DPD options for people who feel more comfortable using their service.
Kind regards,
My Pharmacy
