Hi June,
Thank you for taking the time to leave a review and provide feedback.
The product you purchased is a fridge item. This means it must be kept at a certain temperature or the medication can be damaged. Due to this, we ship fridge items with specific packaging that contains a special gel to keep the contents cool during transit.
As you can imagine, this type of packaging incurs an extra cost and is factored into the prices you see for these products.
Kind regards,
My Pharmacy
“Never received next day and doesn’t matter how much I pay. Also never ring home bell. Always give it to concierge or leave it on reception without letting anyone know or sign for it.”
Hi Abdul,
As clearly stated on the website, our opening hours are 9am-5pm, Monday to Friday. You placed your order over the weekend when we are closed. All orders placed over the weekend are dispatched the following Monday.I can confirm your order was dispatched the following Monday and then delivered sucessfully the next day.
Someone had signed for your parcel as can be seen through your tracking information, however, we are not responsible for who Royal Mail decides to leave your parcel with. We have an order notes section specifically for this, so that our customers can provide further delivery instructions (i.e. leave it with reception or leave it in a safeplace if the person is out).
If you have any further questions, please contact our customer support team (info@mypharmacy.co.uk).
Kind regards,
My Pharmacy
