“Very quick service. Good prices and postage not too expensive. Item arrived securely packed in cardboard envelope without any company branding.
They do ask for proof of identity, I.e. photocopy of driving license. I Googled and this is apparently now a legal requirement, so fair enough.”
Hi Lynne,
Thank you for the feedback.
We dispatched your order on the same day it was placed. However, there had been unexpected delays with Royal Mail, which regrettably is beyond our control. According to your tracking information, the order was delayed for 7 days before being successfully delivered.
We understand how frustrating this can be, however we hope you understand that we did everything on our end to get your order to you as soon as reasonably possible.
If there are any further issues with your order or if you have any other concerns, please do not hesitate to contact our customer service team (info@mypharmacy.co.uk).
Thank you for your understanding and patience.
Kind regards,
My Pharmacy
