Hi Kate,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We've taken a look at the tracking information, and it appears that Royal Mail may have lost the parcel during sorting. We are currently in contact with Royal Mail and have initiated the claim process to resolve this issue.
In the meantime, we have sent out a replacement order, which was shipped on 21/10/2024. We appreciate your patience, and please don't hesitate to reach out if you have any further questions or concerns via email at info@mypharmacy.co.uk and one of our support representatives will be in touch.
Kind regards,
My Pharmacy
“I ordered 400 carepoint needles, but my dog had to be put down the same day they i got them so I did use them.. I asked if could get refund you said no,they are still sealed in the parcel that they came they in never even opened it is still as it was sent to me, I thought this discuting...so I hope you print this review.and you can use my name Brian Canfield”
Hi Brian,
First, please accept our deepest condolences for the loss of your beloved dog. We understand how difficult it is to lose a pet who is a cherished part of the family.
Regarding your request for a refund, it's important to note that, due to strict health and safety regulations, once a medication or medical product leaves our premises, even if it remains unopened, we are unable to accept returns or resell it. This policy is in place to ensure the safety and well-being of all our customers, as we cannot verify the condition of returned items.
Kind regards,
My Pharmacy
“Very fast service items need to be reviewed by a professional before it is approved for sale, but this is done very quickly then items shipped my order was with me within 48 hrs well wrapped happy with service”
“A very efficient service. Some questions to complete for your own safety and then it is processed the same day. Fast delivery and ideal for housebound people or short of time.”
“The whole process from creating an account to placing an order was very straightforward. The delivery was quick and easy. Was sent in firm and secure packaging. Will be using them again for my family.”
“Good service,
Easy to use
Kept informed of progress,
And quite a good quicker delivery than some places , which is what you need when you are housebound without support”
“Roayl Maill lost my first order, and to its credit My Pharmacy immediately sent me a repacement. Well done, My Pharmacy! Excellent price for 84 Ibuprofen 400 mg tablets.”
“We have just started having our prescriptions sent to Lloyds pharmacy our experience has been very positive staff have been friendly, our meds are there we haven’t had long waits and the phone was answered promptly we are very happy with the chemist well done and thankyou”
“Not very keen on your website, I find it not user friendly. Perhaps that may be because my prescription is for an animal. However, thanks to your excellent staff, I have now got to grips with your system. All the staff I have spoken to have been very helpful but I must mention Chloe who has been very professional and paitient with me. I have difficulty getting this medication as it is a low dose and not widely used. In the past it has been stressful trying to find the product. Even my vet had difficulty at one time. Delivery has been excellent and you always let me know it is on it way. It ihas been a pleasure doing business with you and hopefully will continue.”
