“I tried to cancel my order (no longer required, as prescribed something different by GP) before it had been dispatched, but my pharmacy would not cancel it - I was told that it does say in the small print….. not very helpful”
Hi Judith,
Unfortunately your order was already picked, packed and dispatched by the time you had made us aware that you wanted to cancel. This process happens quickly to ensure our customers receive their medications promptly. This is particularly the case on Mondays after being closed over the weekend, we have a backlog of orders that need to be processed as soon as possible.
Kind regards,
My Pharmacy
Hi Patrick,
The required quantity of tablets for travel is clearly indicated multiple times on the product page prior to placing an order. You will need a total of nine tablets plus an additional tablet for each day of your holiday.
In your specific case, you ordered 10 tablets, whereas you should have ordered 16 tablets for the duration of your stay.
As previously communicated via email with one of our colleagues, you will need to place an additional order for the remaining six tablets. These cannot be provided free of charge.
Kind regards,
My Pharmacy
