“Ordered Magnesium Paste for my wife, from My Pharmacy. It arrived in a couple of days and was well priced compared to all the sources I could find on line.
Happy to recommend them to all”
“I needed eye drops for my mother on an urgent basis so selected my pharmacy as they stated clearly the eye drops were in stock. I paid over £10 for next day delivery only to find they were “awaiting stock”. Despite the longer wait time there was no refund on this extra delivery charge due to the fact I had agreed to still receive the goods. Fair enough, if that’s the policy I will just shop for these drops elsewhere 🤷♂️”
Hi Geoff,
We sincerely apologise for not keeping our stock levels accurate. We strive to ensure that our stock levels are accurately presented, and we regret this wasn't your experience. It is our priority to provide both reliable and clear communication when purchasing from us, and we understand how disappointing it must have been to learn the item was not immediately available after paying for next day delivery.
However, our customer support team was swift in contacting you, 20 minutes after initially placing your order, making you aware of the issue. We didn't receive a response from yourself until the following day, stating that the next day would be fine, with no mention of a refund or possible change in delivery option. By the time we received another seperate email from yourself asking for a postage refund, your order had already been dispatched using the next day delivery option as instructed via your first response.
Your comments have been escalated to our management team so we can review our current processes and explore any possible improvements to our stock management. Thank you for taking the time to leave a review and provide feedback.
Kind regards,
My Pharmacy
“The delivery service is amazing and the product gets to my address and you can't tell that I bought something in the pharmacy it's amazing
The only thing is that they keep sending emails for a review
Like only today I had 3 emails at the exact same time”
“Thorough checks re issuing non prescription medication ( mebeverine ) but therefore took some time to arrive when I really needed it more quickly as in middle of bad ibs attack.”
Hi Sally,
Thank you for taking the time to leave a review and provide feedback.
We understand how frustrating it can be to wait, especially when you're experiencing discomfort. The checks we have in place are designed to ensure customer safety and help reduce the risk of fraud. While this sometimes may cause a delay, they are essential to making sure that medications are used by the correct person, properly and responsibly.
We appreciate your patience and hope you're feeling better soon. If you need anything else, please don't hesitate contacting us via email at info@mypharmacy.co.uk.
Kind regards,
My Pharmacy
Hi Sharon,
Your order was refunded due to safety regulations we have surrounding certain medications. This includes the amount of medication being purchased and how long it has been since the previous order. We hope you understand our intentions to protect our customers from harm.
The refund was prompt and was issued the same day the order was placed, with an accompanying email explaining why a refund had been issued.
Kind regards,
My Pharmacy
“My Pharmacy is a god send as I frequently travel and have an annoying case of chronic blepharitis. Saves me the hassle of getting to the pharmacy each time. Great customer service team. Please don’t change a thing.”
