Hi Paul,
I've taken a look at your tracking information and your order is ready for delivery today. We aren't sure why there was a delay in delivery.
Royal Mail claim that the aim of their 1st Class post is 24 hours, but it is not guaranteed. We hope you understand that we dispatched your order the same day it was placed, and once it's in the couriers hands it's out of our control.
If you do not recieve your parcel today, please contact our customer support team and we'll elevate this issue further with Royal Mail.
Kind regards,
My Pharmacy
“You don't get what you order they send substitutes out and then try telling you the packaging has altered or been updated, I personally would never order from my pharmacy again. Do Not trust.”
Hi there,
Thank you for the feedback.
We apologize for the inconvenience you experienced with your recent order. It looks like there was miscommunication between our pharmacist and the customer support team, and a substitute was sent out when you had specifically requested no substitutes. We acknowledge that our pharmacist and customer support team should have been on the same page regarding your preference. This discrepancy was an oversight on our part, and we take full responsibility for the error. We are currently reviewing our internal communication processes to ensure this type of miscommunication does not occur in the future.
Regarding the product itself, we would like to provide some additional information. The original Clinitas Carbomer has been unavailable for an extended period of time. As a result, we made the decision to update our product page to reflect the availability of Clinitas Hydrate, which contains the same active ingredient as Clinitas Carbomer. Our intention was to offer you an alternative that could effectively address your needs.
We would like to offer you a full refund for your order. We believe this is the fairest course of action to rectify the situation. We will ensure that you are reimbursed for the entire amount paid for the order, including any applicable shipping charges. Please allow up to 5 working days for this to process into your account.
Once again, we deeply apologize for the inconvenience and frustration caused.
Kind regards,
My Pharmacy
“I ordered 1 item ( by rule I can't have more then 1 a delivery???)
after several try I managed to finish the order : £3.50 plus delivery ( I choose the cheapest)
The result is that I got 1 box with 4 bottles delivered by the postman and they took £ 11 plus £11 plus £ 3.50 from my bank account.
ALL IN ALL I PAID £ 25.50, MEANING THAT MY ORDER OF 1 ITEM HAS BEEN DOUBLED 4 TIMES AND I STILL DO NOT KNOW WHERE THE LAST £3.50 ARE COMING FROM.”
Hi Sylvia,
Your order history indicates you placed two orders. Each order contained 2 bottles of the medicine requested, meaning a total of 4 bottles were ordered.
You paid twice for shipping because you placed two separate orders. Upon noticing this, we refunded one of your postage charges on the day you placed the orders, and sent both orders out in a single box.
Kind regards,
My Pharmacy
