“I purchased Excilor nail fungus treatment recently. There was no liquid in the "pen". It was completely dry. I have emailed Mypharmacy but as yet, no reply. At £23 for this product, I am not happy, and I am considering going elsewhere. Since I wrote, I have bought a similar product from Tesco Pharmacy and this is working great. Refund please.”
Hi Ray,
One of my colleagues has informed me they have sent you a returns label for the faulty pen. Once the pen has been received on our end, we'll be able to issue a full refund for your order.
Kind regards,
My Pharmacy
Hi Raymond,
Looking at your order number, you selected the Royal Mail Second Class delivery option. This option has an estimated delivey time of 2-5 working days.
Looking at your tracking information your order was delivered within the timeframe provided above.
Please contact us via email - info@mypharmacy.co.uk - if this is not the case.
Kind regards,
My Pharmacy
