“Very disappointed with your service. I ordered 2 x Algesal 50g.
I received 1 of 100g
This is no good for me as it is for 2 people.
I sent an email immediately but have had NO response.
Please send me the 2 I requested and I will return the 1 of 100g .
Send a return label please
Thank you Susanne Hall”
Hi Susanne,
Apologies about sending out one 100g tube instead of the two 50g tubes requested.
We will get the two 50g tubes sent out for you ASAP with a free return label included for the 100g tube.
Kind regards,
My Pharmacy
“The item was fine & arrived promptly. However, it was very badly packed, the sealing tape was not properly fixed across the flaps of the box. Royal Mail had to repack it. Fortunately, there was sufficient bubble wrap round the bottle of medication to protect it.”
“Placed an order but did not notice that the pack size was 28 and not 100 as I thought so ended up paying for the same for 28 as 100 on another site! Impossible to cancel because automatically locked out of site. Absolute ripoff. Would’ve given no stars!”
Hi Alan,
Thank you for the feedback.
Cancelling an order requires that you contact our customer support team and request a cancellation. Once you request a cancellation, your order is immediately (as long as it has not already been dispatched) refunded.
If you have any issues or queries in the future, please contact us either by phone or email -
Phone: 01254 882800
Email: info@mypharmacy.co.uk
Kind regards,
My Pharmacy
