Hi Roberta,
We understand your concern regarding the shorter-than-expected use-by date and sincerely regret any dissapointment this has caused.
We would like to assure you that the products we receive, including the Piriton tablets, are expected to have a substantial shelf life. In this instance, we were only able to supply this medication from one supplier, which at the moment, all have a December expiry date.
Whilst we understand this is disappointing, they still have a 9 month period of use and are well within guidelines. We have also adjusted our website to reflect the expiry date on this product.
Kind regards,
My Pharmacy
“When I need malaria medication at short notice, my pharmacy has never let me down, regularly updating me on my order , notified when shipped , full tracking information supplied , always arrives the next day.
Professional company and I have no reservations recommmending them.”
“I have ordered 2 box of suppositories on Friday, have paid for the next day 1pm delivery paid an extra £8.99, and i have received my delivery on next week Tuesday.
If I know this, i would not pay an extra £8.99 i have just waste my money.”
Hi Hajnalka,
Your order was placed after 3pm, Friday, which is the cut off point for dispatching the same day. As we are closed over the weekend, your order was subsequently dispatched Monday, and delivered Tuesday.
Kind regards,
My Pharmacy
“Where to begin, my second order with them. They sent me the wrong item, then they asked me for picture proof and then demanded I return the erroneous item before they would send my actual order that I had paid and waited a week for.
I have nothing better to do with my time than to go out and buy a printer, print out that label and then post it back to them.......and then wait again to receive what I actually ordered.
Or I could order from a different site (Travelpharm) and have what I actually wanted the very next working day. Have a guess what I ended up doing”
Hi there,
Apologies about the mix-up with your order and the frustration it has caused. Asking for proof and the return of the incorrect item before dispatching the correct one is standard procedure aimed at preventing further errors and fraud, but we acknowledge that this process can sometimes be burdensome for customers without a printer.
We're taking your feedback seriously and are looking into ways to streamline our verification and returns process to minimize the inconvenience for our customers.
Kind regards,
My Pharmacy
