Hi there,
We would like to clarify that your order was placed at 8:50 PM, which is outside our business hours. As noted on our product pages and during the shipping option selection process, our order cut-off point for same-day dispatch is 3 PM. Orders placed after this time are processed the following business day.
Once our team opened in the morning, your order was promptly approved and dispatched the same day.
Can you please provide feedback as to why you thought that the order would be approved during the night and shipped out overnight to our email address (info@mypharmacy.co.uk).
Kind regards,
My Pharmacy
Hi Tom,
Thank you for sharing your feedback. We are sorry to hear that you are unhappy with the postage costs. We strive to provide a fair pricing structure, including our shipping fees.
Unfortunately, our couriers have increased their overall pricing within the last year and we've had no choice but to increase the cost of our shipping options. We've tried our best to keep them down and not pass it onto our customers.
Kind regards,
My Pharmacy
“Excellent service from ordering to delivery.
Kept well informed by email confirmation of order...approval of order and tracking options
Order arrived on date given and during times specified.
I will definitely be using My pharmacy again.
Thank you.”
