“All good apart from the melatonin that I bought I think they may have been fakes I will not be using my pharmacy again I should report you to trading standards”
Hi Belinda,
I'm truly sorry to hear about your concerns regarding the melatonin you purchased from us. Ensuring the authenticity and quality of our products is paramount, and it's distressing to hear you feel you've received something that doesn't meet those standards.
However, we can assure you that this is genuine melatonin medication that contains the active ingredient melatonin at the stated dose 3 mg. It's important to note that individual responses to melatonin can vary due to factors such as sleep patterns, metabolism, and personal sensitivity.
Kind regards,
My Pharmacy
Hi Joanne,
We are sorry to hear that your parcel hasn't turned up. Your order was dispatched the day after your order was placed via Royal Mail 2nd Class. Looking at your tracking information, it looks like Royal Mail may have lost your parcel during transit.
One of our customer service reps will be in touch with you regarding the next steps we can take via email.
Kind regards,
My Pharmacy
“I have been using Lactulose for some time now and in Scotland it was free from my doctor, but down here in England I have to pay for it and my chemist doesn’t have it, so my son told me about Mypharmacy and it’s brilliant as they deliver as well.”
“Fast and efficient service . Yes you have to answer some questions but that gives you reassurance that the company is doing its checks and balances. Very professional.”
Hi Richard,
After Royal Mail attempted delivery twice, you requested your parcel to be dropped off at a collection point, which is either a Post Office branch or Royal Mail Customer Service Point.
If this wasn't you who requested this, please contact our customer support team with your order number as reference -
Email: info@mypharmacy.co.uk
Phone: 01254 882800
Kind regards,
My Pharmacy
“I initially had doubts about whether I would get my order, given that I am always out to work. It was great to see it arrive nicely in the mail with the packaging intact. Nice work!”
