Hi Laura,
We sincerely apologize for the inconvenience you experienced. During the bank holiday, an error on our website caused some order numbers to be duplicated and mixed with others, and unfortunately, your order was one of those affected.
As soon as we identified and resolved the issue, your order was sent out immediately. Please note that your order was delivered within 6 days, not 10 days.
We appreciate your understanding and hope to serve you better in the future.
Kind regards,
My Pharmacy
“A great way to get your pharmacy products. Easy to order online and quick delivery including next day for a little extra when you need something quickly.”
Hi Dennis,
Thank you for your review and for choosing us for your first order. We're delighted to hear that you were very happy with your initial experience.
We're sorry to hear that you're having trouble logging in for a repeat order. Our customer service team would be happy to assist you with this issue. Please feel free to reach out to us at 01254 882800 or via email at info@mypharmacy.co.uk.
We look forward to helping you resolve this quickly and ensuring you have a seamless experience with your repeat order.
Kind regards,
My Pharmacy
“Just a couple of important questions to answer and a short wait for approval and my medication was delivered. This is an excellent service if you cannot get to a high street pharmacy.”
“Ordered two items from my Pharmacy and were delivered within 4 days. Excellent service and a big thank you.Also cheaper than buying from a regular high street pharmacy for exactly the same product.”
