Dear Saeed
Thank you for taking the time to share your feedback with us. We're sorry to hear that our pricing did not meet your expectations.
Currently, we are one of the lower-priced options for the product you ordered, and it would be challenging to find it priced lower elsewhere. We always try to keep our prices competitive to ensure our customers receive the best value.
The product you requested is a prescription a prescription product that requires a doctor or other qualified professionl prescriber to provide a prescription after reviewing your consultation notes. This ensures the product is safe and appropriate to use for you. This with all the other costs a business encounters is reflected in the price.
Kind regards
My Pharmacy Team
“Excellent service. Will use you again if you allow me, as this medication was a great improvement on
the codiene phosphate the Dr prescribed, I was just trying this to see if this medication was better. The questionnaire was relevant and easy to answer. Very pleased.”
Hi Rhys,
All of My Pharmacy's prescription medications require a consultation form to be completed before purchase. During this process, customers are asked various questions to determine the suitability of the medication. If any response indicates the medication is not appropriate, the consultation will prevent them from proceeding with the purchase. Additionally, if a patient completes the consultation and places an order, their answers are reviewed by a qualified prescriber to make the final determination on the medication's suitability.
Furthermore, we are registered with the UK's General Pharmaceutical Council, which is a regulatory body for pharmacies in Great Britian. You can view our registration here -https://www.pharmacyregulation.org/registers/pharmacy/9011853
This means that all our medications are sourced from reputable suppliers and are approved for use.
If you have any further aprehension about the medication you purchased from us, please contact our customer support team (info@mypharmacy.co.uk) who will be able to provide more detail to any concerns you may have.
Kind regards,
My Pharmacy
“Sent one I ordered and five of another brand .wife very allergic can not use the other five ingredients not compatable phoned would not refund or replace with ones I ordred”
Hi Rosalie,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand, we will happily accomodate and order in the brand that has been requested.
Kind regards,
My Pharmacy
“Goods despatched on time. Unfortunately delivery by royal mail and driver dropped to wrong address. Complaint and investigation being actioned by royal mail, and have posted on social media if found to dispose of properly as were sleeping pills!! Can't fault MyPharmacy, but they may want to take up with RM further also.”
Hi Madeleine,
Thank you for the review.
We're glad to hear that your order was dispatched on time, but we sincerely apologize for the confusion and inconvenience caused by the delivery mistake Royal Mail have made. We appreciate your understanding that this incident is ultimately Royal Mails responsibility, and we're grateful for the steps you've taken to address it.
Please contact us via email (info@mypharmacy.co.uk) and include your order number as reference if your parcel is missing. One of our customer support agents will be able to contact Royal Mail and help get an investigation started.
Kind regards,
My Pharmacy
