Hi Abdullah,
You have purchased what is considered an 'over-the-counter' medication. Typically this type of medicine is not as strong as those only available via prescription.
Please speak to your doctor and explain to them that this medication isn't working as well as your previous prescription.
Kind regards,
My Pharmacy
Hi Louise,
Before purchasing this medication you were required to fill out a consultation form. The very first question in this consultation asks -
"You will or have read the patient information leaflet provided in the further information link and confirm the medication is suitable for you and will follow the manufacturer's instructions."
We provide a link to the patient information leaflet on the product page under the drop-down section named "Patient Information Leaflet".
This medication is also considered a food supplement which typically won't include a patient information leaflet in the packaging.
Kind regards,
My Pharmacy
Hi there,
Apologies about your order. Before and during the Christmas period, Royal Mail were taking industrial action. Due to these strikes and the Christmas period, DPD and other delivery services experienced extra workloads and delays.
Unfortunately your order was placed during this period and experienced delays.
We hope you understand that once the parcel has left the premises it is entirely in the couriers hands to deliver it in a timely manner and is not an indicator of our reliability. We did everything we could on our end , including dispatching your order the next working day, to make sure you got your medicine on time.
We can see from your tracking information that your parcel was received as of 31/12/2022.
If this is not the case, please contact us via info@mypharmacy.co.uk and we will elevate this issue with DPD.
Kind regards,
My Pharmacy
Hi there,
Apologies your order didn't arrive on time. Unfortunately your order was placed during the planned Royal Mail strike that ocurred on 24th, 25th, 30th November and December 1st. We dispatched your order the same day it was placed, but due to the strike it likely got caught in Royal Mails backlog.
A warning was placed prior to the strike at checkout that all orders placed on or around those dates would likely suffer delays in delivery, and the DPD option was recommended if the order was needed urgently.
Kind regards,
My Pharmacy
Hi Rosamond,
Apologies for how slow it has taken for your parcel to reach you. Unfortunately your order was placed around the planned Royal Mail strike that ocurred on 24th, 25th, 30th November and December 1st. We dispatched your order the same day, but due to the strike it likely got caught in Royal Mails backlog.
We can see from your tracking information that you have now recieved your order.
A warning was placed prior to the strike at checkout that all orders placed on or around those dates would likely suffer delays in delivery, and the DPD option was recommended if the order was needed urgently.
Kind regards,
My Pharmacy
Dear David
Thank you for your feedback, due to stock shortages and price increases by wholesalers the cost of medication has sky rocketed. Unfortunately we have had no choice but to reflect this in our prices, however we still remain extremely competitive against similar services.
Kind regards
My Pharmacy Team
“Nobody else seems to require a passport picture. I wish I hadn't complied with this as they have not agreed to delete my picture upon my request to do so. I am uncomfortable with this. I don't know where my passport details may end up now and I would not do this again. I regret it.”
Hi,
We have an automated system in place that checks for identification. If the system check fails we ask our customers if they would like to provide an alternate form of identifcation, in your case a passport picture.
Once this has been sent and verified, the image is deleted and can no longer be accessed.
Kind regards,
My Pharmacy
“I thought the service of ordering my stuff was good but I paid for 24 hr delivery on th medicine I ordered and upto now I haven’t yet received my order and I think it’s disgusting that I paid £4.95p for 24 hr delivery and I haven’t yet received it and it was Friday morning when I ordered the medicine and if anyone who works for this company I would like the £4.95p refunding to my bank account please”
“Items sent required.cooling.infected eye drops.However. received in ordinary packing with no cooling gel to keep eye drops at a low
temperature. Disappointed . Will think twice before ordering from my pharmacy again.”
Hi Donald,
Sorry about this. I've had a look at the tracking images for your most recent order and can see your purchase wasn't correctly packaged according to the product packaging guidelines. I've followed this up with dispatch and confirmed this was a mistake. Steps have been put in place to make sure this doesn't happen again and the appropriate packaging is always used.
Kind regards,
My Pharmacy
