“Purchased these for the dog. The vet said they were a weaker and more affordable option than she would offer. Still got asked all the medical questions for an online purchase, which is good, cus we all know people can lie online. Yes, really, there are people in this world that lie. Package sent out next day. Only problem we had was royal mail, who sent it around the country, and did apologise. Not my pharmacy's fault. Most my medication, and the wife's, is thru nhs as we have cancer and heart disease. But will definitely use again if needs be. And would recommend for fast discrete service. Thank you.”
“Simply an excellent fast recomended service! As ordered what doctors limit even though I am in need a little more often, especially considering my daily medications, will def be back, thanks.”
Hi Kate,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We've taken a look at the tracking information, and it appears that Royal Mail may have lost the parcel during sorting. We are currently in contact with Royal Mail and have initiated the claim process to resolve this issue.
In the meantime, we have sent out a replacement order, which was shipped on 21/10/2024. We appreciate your patience, and please don't hesitate to reach out if you have any further questions or concerns via email at info@mypharmacy.co.uk and one of our support representatives will be in touch.
Kind regards,
My Pharmacy
“I ordered 400 carepoint needles, but my dog had to be put down the same day they i got them so I did use them.. I asked if could get refund you said no,they are still sealed in the parcel that they came they in never even opened it is still as it was sent to me, I thought this discuting...so I hope you print this review.and you can use my name Brian Canfield”
Hi Brian,
First, please accept our deepest condolences for the loss of your beloved dog. We understand how difficult it is to lose a pet who is a cherished part of the family.
Regarding your request for a refund, it's important to note that, due to strict health and safety regulations, once a medication or medical product leaves our premises, even if it remains unopened, we are unable to accept returns or resell it. This policy is in place to ensure the safety and well-being of all our customers, as we cannot verify the condition of returned items.
Kind regards,
My Pharmacy
“Very fast service items need to be reviewed by a professional before it is approved for sale, but this is done very quickly then items shipped my order was with me within 48 hrs well wrapped happy with service”
“A very efficient service. Some questions to complete for your own safety and then it is processed the same day. Fast delivery and ideal for housebound people or short of time.”
