“You have a cheek to ask me to pay the shipping fee when you have lost my parcel. I will never be buying from you again and I will make sure this is on a video and put all over my YouTube channels and Facebook. Tick-tock. Every social page I own. I WANT MY PRODUCTS NOW. SO COVER THE SHIPPING COSTS NOW !”
Hi Jamie,
Thank you for informing us that you haven't received your parcel yet. I have taken a look at your tracking information and it looks like your parcel has been in Royal Mails sorting circulation for the past couple of days. Please give it until the end of the week and if it still hasn't been delivered we can start an investigation with Royal Mail.
Contact our customer support team via email with your order number as reference (info@mypharmacy.co.uk) or give us a call - 01254 882800 if delivery isn't successful by 24/05/2024.
Kind regards,
My Pharmacy
Hi Dereck,
Thank you for alerting us to this. One of my colleagues will be emailing you shortly to see what we can do about your missing order. I understand this is the second time your parcel has gone missing due to Royal Mail. Please keep an eye on your emails for further correspondence. We hope to get this resolved for you ASAP.
Kind regards,
My Pharmacy
