Hi Trevor,
I've taken a look at our email history and there was no correspondence between yourself and our customer support team in regards to your address. I've also taken a look at your tracking information for your order and it was delivered successfully to the address you provided and wasn't handed someone else or placed in your designated safe place.
Please could you contact our customer support team with clarification - info@mypharmacy.co.uk
“Top service! Gave me the relief I needed, which for some reason after ten years having the same product for this flare up the gp thought I needed to see an optician. The optician told me I needed this product which My Pharmacy sent out to me!
Relief! Would have ended up having a visit to A & E again😡”
“I did try to buy something from your pharmacy, but after trying many times, I could not get anywhere with the purchase. I kept putting in that I wanted Ibuprofen 400mg, as recommended by my Doctor, but when I tried to ho to checkout, it kept on asking me the same questions that I had just answered. Eventually I gVe up..”
Hi Pamela,
Thank you for the feedback.
We can see you eventually managed to place an order for your desired medication, which was sucessfully delivered using the postage option you chose.
The consultation is an important step to ensure that our customers are purchasing medication that is suitable for them. We understand that it can sometimes be unclear as to when the consultation is complete and the item can be added to your basket, particularly with P medicines. This feedback has been passed onto our web team for future improvements.
Kind regards,
My Pharmacy
“Excellent service from My Pharmacy to the ease to placing the initial order to receiving the items quickly by Royal Mail. I would certainly use this service again.”
