“Was easy enough to order vet perscriptions. Really good communication from the same staff member (Chloe) who answered my questions and was super communicative throughout the process.”
“This is such an easy way to get medications. I get daughters vitamin drops from here, which are the same ones provided by health visitor. Within 2 - 3 days they are with me.”
Hi Lynda,
Thank you for taking the time to provide feedback on your recent experience with our service. We strive to offer both efficient and competitive pricing, so we understand your concern regarding the cost of aspirin compared to previous prices you've found at Wilco.
Please know that our pricing is influenced by a variety of factors, including the costs we incur from our wholesalers and the dynamic nature of pharmacy supply chains. While we make every effort to keep our prices competitive, there are instances where the costs set by suppliers may be higher than expected, impacting our prices.
We are continually looking for ways to manage costs so that we can pass the savings onto our customers. Your feedback is invaluable in this process, as it helps us to understand and address the concerns of our customers.
Thank you again for choosing to shop with us, and we hope to see your custom again. If you have any further questions or concerns, please contact our customer support team.
Kind regards,
My Pharmacy
“Good service, only niggle being the site won't let you order two of the same item, and you have to get into an email dialogue every time with them to resolve/get what you want (which eventually you can) I've fed this back before but the issue remains.”
Hi there,
Thank you for the review and feedback.
Regarding the restriction on ordering multiple quantities of the same item, please know that this policy is in place for certain medications to comply with regulatory guidelines and to ensure the safe and appropriate use of pharmaceuticals. Our aim is to prioritize patient safety.
Please feel free to reach out to our customer service for any further clarification or assistance you may need. We value your business and are here to help ensure your experience with us is both safe and satisfactory.
Kind regards,
My Pharmacy
