“The support team have been very responsive and helpful with all of my questions, recently helping me through the process of starting to take pension withdrawals. It was really helpful to be able to schedule call backs through the platform and actually talk to a support agent. A great experience right from when I first transferred into the this SIPP (~4 years ago), to now starting to take pension withdrawals.”
“After dealing with a year of endless red tape designed to protect against scams, being locked into an appalling scheme and being unable to talk directly with Prudential to release my funds to MyExpatSIPP, I now breathe easier, can transfer and invest how I like, can speak to curtious people and get money transferred to the US with no delay. The staff are helpful polite and communicative. I have my sense of control and trust back. Thank you so much MyExpatSIPP for trailblazing a great solution for expats who truly need your help!”
“Tanjil & team were absolutely fantastic! They held my hand throughout the process, and took away the stress! They are dilligent in ensuring effective transfer, and the platform is user-friendly.”
“I opened a SIPP with MES to bring a number of smaller UK pensions I had under one roof, and to have control over the investments at a cheaper pricepoint than I was previously getting. MES handled the transfers very smoothly and I have found them to be very professional and competent; absolutely no complaints. If there are non-ETF funds that they do not currently support on their platform, no problem; make them aware of the funds you are interested in a few weeks before you want to invest so that they can get them added to their platform. Should have done this years ago.”
“For UK pension fund holders who “suddenly” find themselves living permanently overseas, navigating the hoops of avoiding double taxation can be a real challenge. MyExpatSIPP does an outstanding job of informing one and, where necessary, guiding one to make one’s own financial choices in an informed way. I can't recommend the company highly enough for their customer care alone. There is nothing like having a real live person on the other end of the phone — especially when they are as helpful and patient as these chaps!”
“MES has been very supportive with the amalgamation of various Plans and to ensure a seemless transfer process. Their on-line portal is superior to other Plans I have been dealing with”
“Overall, I am very pleased wtih MyExpatSIPP. The very good news is, as a US resident, I can hold my account in and have a base ccy as USD. I can also choose my own investments as opposed to paying high fees for a managed account.
The less good news is the account is relatively expensive to maintain. 35bp charge on assets, £425 annual fee, £100 to make a payment out of the account. If you want to trade equities in the account, the brokers will charge you around 15bp above market price.
If you want to make a payment out of the account, you have to wait till Thursdays.
So not perfect by any stretch but compared to any other alternative I've seen, you don't need to get a financial advisor or money manager involved which could cost 3% of your assets the first year and significant fees thereafter.”
“MyExpatSIPP were the only provider I found who were willing to help move my pension from a Gibralter QROPS to a SIPP without another long term and expensive advisory committment. Communication has always been prompt and helpful.”
“Excellent from first to last. I'm impressed with the ease with which a brilliant service has been given. I was totally lost with UK pension (?) firms whilst designated a UK expat, and left to flounder in the sea of absolute nonsense beauracracy. I'm reaching 55 and was given the total runaround by some schemes. I thought legislation was there to protect all UK citizens. What's up UK? Can't be happier to find MES. Thanks, you've been blooming marvelous.”
“My previous pension provider did every possible to procastinate on withdrawal money and did nothing to help an Expat. MyExpatSIPP is 100 times quicker. It took 10 minutes to fill in one webform to request a withdrawal on Friday and next Friday my money is in my US bank account.
MyExpatSIPP answers email questions immediately, and real people answer the phone. It took less of my time to do the entire withdrawal wih MyExpatSIPP than it took to get through to a person with my previous provider for the first of endless calls, and it took them 3 months to get me my money to a UK bank account.”
“Having worked in both the UK and USA and accumulated personal pensions in both, I was at a loss to how I might safely transfer Uk money to the USA. Myexpat have been excellent to work with and I wouldn’t hesitate to recommend them to anyone in a similar situation.”
“Everyone at MyExpatSipp have been helpful from the outset. I can't praise their efforts enough! David, Joe and Jade demonstrated the utmost professionalism even when I was a pain asking many questions but I always received a timely response. Such a refreshing change! I would strongly recommend this company if you want peace of mind.”
“I love the product. Great choice of stocks and etfs, and they’re quick at adding to their platform whatever stock or fund you want to consider buying. Execution is quick, communication is great and the overall product is good value for money. Better, and with much less paperwork involved compared to some other SIPPs. I moved from another SIPP to this one and I’m happy I did.”
“What can I say about my experience with MyExpatsSIPP….POSITIVE, POSITIVE & POSITIVE.
I am a new and recent client of MyExpatsSIPP (2023). From the very start of contacting them and to the current time, the administrators have never failed in promptly responding to my emails with various questions and providing clear and consistent explanations. No questions were overlooked.
I had a pension plan with Scottish Widows and wanted to transfer to a drawdown plan, to have access for my daughter’s further education in the UK, but as an expat, this was not possible. However, communicating with MyExpatsSIPP, I was provided with detailed information as to the option of SIPP and after several months of paperwork with Scottish Widows, the transfer finally took place. MyExpatsSIPP administrators had also contacted Scottish Widows to see if they required any further information from MyExpatsSIPP with this transfer. MyExpatsSIPP updated me with every step they took with their communication with Scottish Widows.
I am completely impressed with their professionalism and customer service and believe efficiency and punctuality are the hallmarks of their service. I am very satisfied with their services.”
“First thing to say is well done this firm for spotting a gap in the mkt and filling it. For the set of people who have or want a SIPP in the UK but are not in the UK it would be very difficult if not impossible without this company so for that reason alone I feel they have to get at least 4 stars.
Beyond that a mixture of great and poor i would say.
The great is their customer service the team is very responsive and efficient. The onboarding process is also great.
The OK is their fees - they a bit high and varied but overall they are fair and prob reflect amount of work they need to do
The poor is the stock execution offering - if you are used to a proper stockbroker you will be very disappointed, and probably puzzled - high fees, high FX conversion charges, and HORRIBLE execution - you dont get the LSE price you get routed to some predatory stockbroker that thinks because you are retail they can gouge you + you cant leave limit orders or stop orders or anything its really a bizarre portal. only really suitable for long term hold set and forget”
Hi Andrew, thank you for leaving us a review and for the positive comments about our customer service.
With regards to the dealing process, when you request a quote on the platform, we receive prices from a panel of Retail Services Providers (RSPs), also called market makers. We take the best price from the panel of RSPs which is the price quote you will be shown on your order screen. When you accept the quote, your order is executed at that price. We don't have any control over the prices received from the RSPs and we use the same dealing process and RSP network as most of the major UK platforms, HL etc.
If you'd like some more information on the dealing process, please email the support team on support@myexpatsipp.com and we'll be happy to assist.
Best regards
David
“MyExpatSIPP made the transfer of my UK pension fund to Australia so much easier than it could have been and considerably more cost-effective too. I won't pretend the transfer process was straightforward (there are far too many legal hurdles for that!) but of all the people I had to deal with Cameron and David were by far the most helpful and efficient. Thank you guys (and your backroom staff).”
