Hi David,
Thanks for the review 😊
Just to let you know, we are moving over to DPD early next year so the service should only get better 🙌🏻
Regards
The MyConsumables Team
Hi Brett,
Sorry to hear that. Looks like this shipment took 4 business days instead of the usual 1-3 days, the weekend seemed to make the delivery look longer.
Our deliveries are usually a lot quicker than that, due to a mistake with our courier not collecting our parcels your order took a couple of more days, this is the first and last time that this will happen.
Hope this didn't cause too much of an inconvenience.
“Delivery nice and fast, well packaged. Some items missing and awaiting delivery of these, but dealt with well by the operator I spoke to. So far so good..”
“Could not source black, neutral-cure, low-modulus silicone locally but found some at MYconsumables.
Arrived on time and well enough packed considering the product ordered. Only 4 stars because of the packaging.
I will keep them in mind for future hard to source items”
“Good products at good prices. My order was despatched on time but DHL failed to deliver on Friday. Said they couldn't find our property. I Rang DHL to re-arrange for Monday but did not arrive so rang again to re-arrange for Tuesday and this time the parcel arrived. Not directly MYconsumables fault but DHL are their couriers”
“1st time user of MYC. At face value, good products at competitive prices.. planning to use a few discs later tonight, so feedback on performance will.follow later. Only 1 negative do far, goods appeared two days after email said they had been delivered, so we wondering where my discs where... but they turned up eventually.”
“Very quick delivery, only problem as driver said, there was a VERY strong smell coming from it, so had obviously been leaking - not good for a hazardous, dangerous liquid.
Parcel was a bit mis shapen so been knocked about a bit, but could have been wrapped and sealed better.
Looks like leakage came from lid being pushed down in transit, which could have been dangerous.
Outside of bottle was a bit wet so was inner packaging, but not seriously.”
Hi Gordon
I am Mark, one of the owners of the company and I will deal with this matter personally.
I am really sorry about this! I can only assume that something happened during transport but never the less please contact me on support@myconsumables.com with your Order ID and I will provide you with a resolution that you are happy with.
Thanks
Mark
“Purchased both cutting and flap disks, with an expectation that the price being very low, that the quality would be lacking, and worse that the discs would disintegrate and be a safety hazard. How wrong could I be, the cutting discs are excellent, and the only minor issue with the flap discs is the slight out out balance felt at start up. This soon sorted itself out after grinding for a short while.”
