Mountain Dog Reviews

Name: Mountain Dog
Address: 7 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.91

4.9 Rating 5,891 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 5,891 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

7 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 11th November 2024

1818

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and reliable company.”

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Posted 3 years ago

“Very easy to purchase and good quality”

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Posted 3 years ago

“Great harness, seems a good comfortable fit, only downside is that it doesn’t have a handle on to hold if needs be”

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Posted 3 years ago

“Really can’t wait to try this for real, hurry up broken shoulder 😫 Such a nice jacket great quality and fit. What price on such a priceless boy. Would recommend. Good communication from Mountain Dog about delivery times and fulfilled expectations.”

Mountain Dog 4 star review on 8th May 2021

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Posted 3 years ago

“well made and comfortable looking to wear but difficult to work out how to adjust the size to fit. I am still working on it.”

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Posted 3 years ago

“Great service and a prompt reply to my query about sizing”

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Posted 3 years ago

“Quality was great but I had to return as no handle and I feel better having one to keep secure grip.”

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Posted 3 years ago

“Bought Ruffwear front range harness (medium). Best price online at time of purchase. No complaints with product or Mountain Dog. Quick delivery via Royal Mail and all in order.”

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Posted 3 years ago

“Too early to tell if it's working but delivery was quick will keep updated”

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Posted 3 years ago

“Fantastic product, very well made and durable. I have a pointer whose size is hard to fit in standard sizes due to his large chest but this product is fully adjustable to fit all shapes and sizes.”

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Posted 3 years ago

“Easy to order, quick delivery.”

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Posted 3 years ago

“Nice, lightweight harness but sturdy enough for long days out in rough terrain. Would recommend. My only suggestion for improvement would be to give greater scope for adjustment of the neck straps.”

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Posted 3 years ago

“Happy with both the pup tent and sleeping bag quality. Not had chance to use them in the field so to speak but Pip thought they were spot on.”

Mountain Dog 4 star review on 6th April 2021

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Posted 3 years ago

Hi Mrs B J Topham, Thanks for leaving us such a lovely review! We hope you and your doggo have many happy adventures with your dog's new tent! We hope to see you again soon! Best wishes, Mountain Dog Team

Posted 2 years ago

“Love this coat for my elderly lurcher. She feels the cold so this is toasty and warm for her. Well made and a good fit”

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Posted 3 years ago

“This is our second harness, they’re very good! The grommet at the chest broke on the first one, but we use everyday for a year and our dog has gone in sea water with it on, on the odd occasion, which may have caused rust/rot..”

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Posted 3 years ago

“Happy with collar.wanted purple for my female g.retriever and it is blue as it says not purple as it looked on website.Haven’t used it yet ,need to get disc for birthday in May 🤗”

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Posted 3 years ago

“Ordering was a breeze and delivery was quick.”

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Posted 3 years ago

Thank you for your review! :)

Posted 3 years ago

“Items bought in anticipation of new dog in a few weeks. Appears top quality but can’t comment on use at the moment therefore just 4 stars”

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Posted 3 years ago

Thank you for your review Ian! I can't wait to hear your thoughts once you start using your new products with your pup! :)

Posted 3 years ago

“The merchandise is attractively and clearly described and displayed. The pricing is comparable to other brands. Many dog owners in my area use this brand which is why I chose it.”

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Posted 3 years ago

Thank you for your review Cindy.

Posted 3 years ago

“So far efficient service and quality products..........”

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Posted 3 years ago

Thanks for your review :)

Posted 3 years ago

Mountain Dog is rated 4.9 based on 5,891 reviews