Mountain Dog Reviews

Name: Mountain Dog
Address: 7 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.91

4.9 Rating 5,891 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 5,891 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

7 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 11th November 2024

1818

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a little on the slow side, especially as the product was in the UK. That Harness is amazing, I have three now (for my Lab).”

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Posted 4 years ago

Thanks for the comments John. Delivery times are very important to us but to keep costs down we do use Tracked 48 natively which is a 2-3 day service ; Tracked 24 does bring that to 1-2 days. So pleased the product worked out well :-)

Posted 4 years ago

“Excellent service good range of guality product. Courteous and customer focused staff. Will use again and would recommended to others.”

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Posted 4 years ago

Thanks Sandy, thank you choosing us, it is appreciated :-)

Posted 4 years ago

“Easy to order from, good selection and prompt delivery”

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Posted 4 years ago

Thank you for the kind review.

Posted 4 years ago

“The coats are brilliant and really good quality. There was a delay on delivery due to lack of stock as I purchased 2. I was promised a free gift if I went ahead with the order, sadly nothing was sent but it’s the coats I wanted and can be purchased at several outlets so no harm done, just slightly miffed at the service.”

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Posted 4 years ago

Oh no you should have dropped us an email. The free gift was an absolute oversight, so sorry. We've never forgot before - so sorry. I've emailed you to remedy as you were so kind to work with us. Thanks for your custom.

Posted 4 years ago

“Love the coat a little on the big side but happy I got it I see did recommend to a freeing who bought one too”

Mountain Dog 4 star review on 15th December 2019

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Posted 4 years ago

Thanks for passing our name across, we appreciate you and your friend's business. Doggo looks fab!

Posted 4 years ago

“Great choice and arrived quickly - our retriever loves the new harness and running lead. 😊”

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Posted 4 years ago

Thanks so much for your custom and the review :-)

Posted 4 years ago

“Can't really remember it was ages ago, but I don't remember any problems.”

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Posted 4 years ago

:-) Thanks for leaving a review though, new system still asking some of our older orders for a review, can't blame us for trying right?

Posted 4 years ago

“Great item speedy delivery. Many thanks.”

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Posted 4 years ago

You are very welcome, thank you for the review!

Posted 4 years ago

“Bought the Ruff wear front range harness. Lots of colours available in all sizes and quick delivery.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Good service.”

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Posted 4 years ago

Thanks for taking the time to review. We really appreciate your custom too.

Posted 4 years ago

“I had expected it to be a little thicker material but other than that its great - they are big though so no need to add any extra to accommodate a thick warm coat under it in my opinion. Really nicely made and IF your dog will tolerate it, could even be worn over the ears to keep most of the head dry.”

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Posted 4 years ago

Great news - thank you for the review

Posted 4 years ago

“Satisfactory in delivery and product”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Service received was excellent, quick and efficient .The harness i was sceptical about as i have a 40kg dog and when he gets excited i just manage to hold him and pull my back at the same time. The harness has worked, it is much more enjoyable walking him . Thank you and i would recommend the company and the harness.”

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Posted 4 years ago

Thanks so much for the great review - we are so please the harness worked out for you,

Posted 4 years ago

“Quick delivery and good quality product.”

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Posted 4 years ago

Thanks for such a great review, your custom is appreciated.

Posted 4 years ago

“Very good quality. Staff store very helpfull.”

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Posted 4 years ago

Thanks for such a great review, your custom is appreciated.

Posted 4 years ago

“Prompt delivery and good quality goods.”

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Posted 4 years ago

Thanks so much for the positive review and comments - thanks for your custom

Posted 4 years ago

“I bought 3 harnesses and matching leads. Really please with the items and particularly the friendly helpful service. Unfortunately the puppy chewed through a harness strap and other dog the lead and sadly spare straps are not available. So they are sitting in my 'things to do/repair pile'. Very good otherwise”

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Posted 4 years ago

Thanks so much for the positive review and comments - thanks for your custom It's a real shame the manufacturers dont offer those straps, hopefully our suggestion will work for you when get around to that pile of jobs :-)

Posted 4 years ago

Mountain Dog is rated 4.9 based on 5,891 reviews