Milly's Reviews

Name: Milly's
Address: Unit 8 (11A) Arrow Business Park, Arden Forest Way, Alcester, Warwickshire
Rating: 4.83

4.8 Rating 552 Reviews

95 %

of reviewers recommend Milly's

4.8

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Milly\'s Reviews$

About Milly's:

Working amongst our professional groomers, we‘ve combined 35+ years of experience into the development of our products - creating a brand that achieve award-winning results. We are careful about what goes into our recipes! We pride ourselves on using natural and naturally derived ingredients.

Visit Website

Write Your review

Tell us how Milly's made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Milly's 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order 3 weeks ago, I had a email to say they have received it and of corse taken the money but I don’t have my order, Iv lost count the amount of times iv rang and sent emails! Clearly ignoring me, how they have been rated 5* for customer service is beyond me cause you can’t get a reply or any1 to pick up the phone. WHEN I get my products or money back I won’t be using this company again and I’ll bad mouth them to the hills when ever I can!!!”

Helpful Report

Posted 9 months ago

“quick delivery! superb products for use in our busy grooming salon!”

Helpful Report

Posted 9 months ago

“Really fast delivery and very thoughtful responses to my emails x”

Helpful Report

Posted 9 months ago

“Spoke to their customer service team and they were able to answer all my enquiries. My order was delivered the next day in the morning and I am very happy with the products”

Helpful Report

Posted 9 months ago

“I love the products but my last delivery took over a month to arrive, I tried to contact Milly’s fur an update but messages and emails sent were not replied to. Some of my products didn’t have any labels au unable to see directions in how to use.”

Helpful Report

Posted 9 months ago

“First order was paid for next day delivery. After 4 days I contacted Millys who advised there had been an error, someone "new" had closed the order, so they would send the order out and refund the £7.00 delivery charge. The order did arrive but an item was missing. I called back and they advised this would be sent ASAP along with some samples but that they mainly deal with large orders & advised ordering via my groomer. Thats not whst the website states. No samples arrived with the order. I put this down to bad luck, ordered again, order arrived and one of the items has no label on it, its just a blank pump bottle. I'm really not impressed & whilst the products are good, they aren't cheap & the customer journey is terrible. I'm looking for a better brand now as I just don't trust Millys to get my order right”

Helpful Report

Posted 9 months ago

“Fabulous shampoos and great customer care thank you Ryan and the team”

Helpful Report

Posted 9 months ago

“Prompt service. Shampoo smells really lovely.”

Helpful Report

Posted 9 months ago

“Fantastic products. All smell gorgeous and give outstanding performance”

Helpful Report

Posted 9 months ago

“I ordered the 5l blueberry shampoo and no drip pump and it is amazing! Smells so fresh, lasting scent and doesn’t leave any residue on the coat. Quick delivery as well. Thank you Milly’s.”

Helpful Report

Posted 9 months ago

“Amazing products at amazing prices, 5* customer care and satisfaction every time I couldn't be happier, thank you”

Helpful Report

Posted 9 months ago

“So chuffed with my order ,thank you”

Helpful Report

Posted 9 months ago

“Ordered a Waterford Crystal clock for our bowling club groundsman who was retiring. It was delivered in a timely ( sorry for the pun ) manner but turned out to be faulty…the clock just didn’t work. E mailed Neil at Milly's who was very apologetic and ensured me that a replacement would be posted to me. Although this took a few weeks, the delay was not the fault of Millys…Neil did everything he could to expedite the matter. Replacement clock section arrived today, reinserted into the crystal surround and presented (again ) to our groundsman. Good company to deal with who treat their customers well.”

Helpful Report

Posted 9 months ago

“I love Milly’s products. High end without the high end prices.”

Helpful Report

Posted 9 months ago

“Amazing products, great customer service and prompt delivery service! We love Milly's at our salon and highly recommend. James (Bella & Roo)”

Helpful Report

Posted 9 months ago

“Love Milly’s products, they offer good quality whilst being natural. I have never had dry hands when using Milly’s shampoo but have with others.”

Helpful Report

Posted 9 months ago

“This order took a while to arrive with one email stating it was due before the 16th feb which was approx 2 weeks after ordering , it actually arrived 21st not very good at responding to emails either maybe very busy x”

Helpful Report

Posted 9 months ago

“Very quickly response on emails and any questions, just love the products”

Helpful Report

Posted 9 months ago

“Great service every time, good delivery and the shampoos are lovely! Great for all dog skins and human skin too!”

Helpful Report

Posted 9 months ago

“As always items delivered in a reasonable time especially considering i ordered as part of bday sale, we'll packaged. Looking forward to trying some different scents but still got rhubarb as it's a customer favourite”

Helpful Report

Posted 9 months ago

Milly's is rated 4.8 based on 552 reviews