Message Direct Reviews

Name: Message Direct
Address: 115 Victoria Road, Ferndown, Dorset
Rating: 4.91

4.9 Rating 306 Reviews

99 %

of reviewers recommend Message Direct

Company Reviews

Metrics

Info

4.9

Based on 306 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

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“The system worked well they filtered calls for us as a business and passed them on to the relevant persons. The call handlers were friendly and courteous when on the phone. Only had issues when trying to reach customer service to speak about our business account. They would always try and pass me on to no avail. Then would suggest they give me a callback.”

Helpful Report

Good Morning Liam, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Message Direct offers an excellent service and provides us with peace of mind knowing that we are not missing important client calls.”

Helpful Report

Good Morning, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Despite a lovely customer services team, I was unable to get my calls answered professionally or to the patter I provided. We ended up bringing our call answering back in-house after a short trial.”

Helpful Report

Good Morning, Thank you for taking the time to provide feedback regarding your recent experience. We appreciate hearing from our customers, even when the feedback is negative, as it helps us identify areas for improvement. First and foremost, we sincerely apologise for falling short of your expectations. We strive to deliver high-quality service and provide excellent customer service, and it is disheartening to learn that we did not meet your standards on this occasion. We understand the importance of attention to detail and ensuring that every customer receives a satisfactory experience. We also deeply regret that you encountered unprofessional and inattentive behaviour from our staff. This is not the level of service we expect from our team, and we will be conducting thorough training sessions to address these concerns. Our goal is to create a welcoming and customer-centric environment, and we are determined to improve the interactions between our staff and our valued customers. We truly appreciate your candid feedback and assure you that we are committed to making the necessary improvements. We value your patronage, and we hope you will give us another opportunity to provide you with a much-improved experience. Please contact us directly so that we may address your concerns personally and find a way to make it up to you. You can reach us at help@messagedirect.co.uk. Once again, we apologise for any inconvenience caused, and we appreciate your feedback, as it helps us strive towards excellence. Kind regards, Message Direct Customer Service Team

“After a successful first week, I have been very impressed with the service by Message Direct. The information gathered from enquiries is spot on and after speaking with our customers to get their feedback on our new messaging service, they have been equally impressed. I can highly recommend this service and its a great way to save on additional admin staff. Ross Moore Owner The Station Kitchen”

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“Very simple onboarding procedure, flexible approach. Simple and clear phone messages received via email to two staff members. So far so good.”

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“We needed an emergency line set up quickly, with 24/7 message taking for a project. This was done within hours and communication and understanding from Message Direct was faultless. Closure at the end of the project was also simple. We remain a client for our other lines, and on the odd occasion something hasn't quite worked correctly the team has always been responsive to correct.”

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“What a great, flexible and simple-to-use service Message Direct offers. Professionally delivered, reliable and cost effective. Making my clients happy, and in return me too. I should have used this service yonks ago. But so glad they're on board now. Thank you MessageDirect.”

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“Very pleased with the service received so far. The team is very efficient and feedback has been very positive.”

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“We have recently started using Message Direct, they have been supportive and helpful. It gives us great reassurance that no call will be missed.”

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“Having been with the service a few months now, they are really understanding my business and giving tailored information to callers, rather than just answering the phone and taking a message.”

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“Excellent support round the clock, all year round”

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“We've been working with Message Direct for a few years now and we're very happy with the service. The call handlers are patient and friendly and the service has been responsive and focussed on our needs.”

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“Excellent service. Highly recommend.”

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“Do what they say! Always answer the calls quickly and pass a message on with the correct details. Love that they are 24/7 at no extra cost”

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“We have received a very professional and indispensable service from Message Direct for many years. They’ve proved to be a true partner in helping us to manage customer calls. Thank you.”

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“I changed companies just over 12 months ago and they used a alternative out of hours call handlers. Multiple failings and general poor service meant I needed to find an alternative supplier. Luckily I had used Message Direct in my previous employment and it was a no brainer to reach out and now my new company are a valued customer of Message Direct. Very happy with the service and output given.”

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“Onboarding was a breeze and my clients are delighted with speed of response.”

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“Great value and very professional service”

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“Really easy phone number setup, friendly staff answered our calls in our name. Very happy and would recommend to all new businesses who want to take the next step to be professional.”

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“A really responsive and professional service at a very competitive price!”

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Message Direct is rated 4.9 based on 306 reviews