“I bought the Energised Coin Trick and the Svengali Deck and when I scanned the QR codes for the instructions, the app wouldn't work. I've reached out to Marvin's Magic and they've completely ignored me. Through scouring old YouTube videos I managed to see a few 3rd party tutorials but it wasn't straight forward. I was very interested in getting their Rubic's Cube Magic package but will leave it now because I'll be spending all my time figuring out how to do the tricks. Terrible custome service Marvin's Magic!”
“Bought it, paid € 30,- euros for transport. At the border I had to pay again € 30,- euros for bringing it in Europe / Netherlands’s. So I overpaid the product and paid totally € 60 euros for shipping. Bizar.
Lights are funny but product are not the money worth either paying for the magic.”
“Bought the zorbi thing.
Very expensive to send to Europe.
This so called toy is just a piece of cheaply molded thin plastic with 5 LEDs (you cannot even replace the battery) and some gum + a wire.
Very expensive for such a deception of my boys.”
Hi John,
Sorry to hear that the props did not fit. We do have a bigger size available (adult). We would be happy to send you out the bigger size free of charge.
Please confirm if you would be happy for us to do so and we will get this actioned for you.
Kind Regards
Team Marvin's Magic
“Ordered 6 items, only 4 arrived, no mention of others arriving at a later date. Tried to contact them. Emailed them 4 days ago and no reply. These items were for a birthday present and the birthday has now passed”
Hi Sarah,
Sorry to hear that you only received part of your order, we did recognise the error and sent you the missing items, you should have received the rest of your items now.
Apologies for any inconvenience caused.
Kind Regards
Team Marvin's Magic
“I am VERY disappointed about my purchase. The product is completely different than what I expected.
I thought the saucer would fly on its own. I did not know it is an illusion! I was ready to pay the delivery costs to Germany (more expensive than the product itself) for nothing.”
“This product is a seriously over priced plastic gimic. No clear indication of what the item is and videos are quier misleading making it look much more magical and high tech than it is.”
“Arrived much later than expected, so couldn't use it as we wanted. The product itself felt flimsy and impossible to use, even after training for some time. 2 out of 3 row of lights didn't work and spinning was slow and uneven.”
“Tried to relive a childhood memory, magic board nothing like as easy as I remember. Child one disappointed child two told them not to open as I would return parent extremely disappointed with 1. The lack of care from customer service on complaint 2. No offer of a free return for unopened product and 3. Just left sour and disappointed with the way the product has got worse 30 years later and hard for a child to use”
“Absolutely terrible customer service! Terrible product Zorbi magic flying saucer. The ‘magic thread’ in both my kids boxes was tangled into knots! I messaged Marvin on Instagram and tried calling several times too they spent £50 of their pocket money on this! I need a response thanks.”
