“Absolutely terrible customer service! Terrible product Zorbi magic flying saucer. The ‘magic thread’ in both my kids boxes was tangled into knots! I messaged Marvin on Instagram and tried calling several times too they spent £50 of their pocket money on this! I need a response thanks.”
“we first purchased a box of marvins magic tricks when our son was seven from hamleys,hes now 34
he showed them to his own son who is eight and he loved doing the tricks,so we got more to add to the
box he aready had,he will play with them for years to come”
“The customer service from Marvin's was exceptional. After a problem with delivery through no fault of Marvin's, they were very helpful in finding an alternative solution to get my items delivered. Quality products as well once they arrived.”
“This is a lovely set. I bought it for my nephew for Christmas. The quality of the props is great and it is fantastic that it comes in a lovely sturdy box to keep all the props safe and so they don’t get lost. The only thing I would change is to make the cups aluminium but then you would lose one of the tricks you could do with them. This set definitely doesn’t look like a cheap plastic kids set but a really nice quality set and should last a long time. The tricks themselves are really impressive and I think people will be surprised when their kids perform them. I would definitely recommend this set.”
“So helpful! I use my Lights from Anywhere beneath a pair of white gloves. As Santa I weave a story of sleigh flying and landing on a roof.
When one pair of lights failed, another was promptly sent, to keep the show going!
Thanks Marvin M for such excellent customer service.
You are all on my Good List!
PS: They're great beneath white gloves - shine through perfectly, and of course undetectable at the closest of quarters!”
“In the past I was involved in magic ,but I am a bit too old now, however I have an 8yr old grandson who is becoming quite interested in magic, so I thought I would start him of with a few small tricks. I found your company on line , and you seem to display your products quite well, and I also like the fact that you also like to keep in contact with you customers.”
“I never recieved my order and I requiring a refund I was waiting for a reply from the delivery people but have heard nothing in over a week very dissapointing”
“It’s now over 10 days since you received my order and I have still not received it. So, this is not a slight on your product but the couriers you use are letting you down.”
“The set is really fun for my 8 year old son. When he lost two pieces, they replaced them super quickly and for free! The instructions are also pretty easy to understand (for me as an adult), so I have been able to help him learn the tricks. It does seem, though, like one of the pieces doesn’t have any directions (our set is several years old, though, so that error may be corrected in newer sets (Marvin’s Magic Box).”
“The set is really fun for my 8 year old son. When he lost two pieces, they replaced them super quickly and for free! The instructions are also pretty easy to understand (for me as an adult), so I have been able to help him learn the tricks. It does seem, though, like one of the pieces doesn’t have any directions (our set is several years old, though, so that error may be corrected in newer sets (Marvin’s Magic Box).”
“I'd give 0 if I could. Three weeks and waiting for my order to arrive. Literally no response to my emails so no clue what is happening. Awful customer service.”
